Storyline crashes while recording and inserting audio

Oct 01, 2013

Storyline keeps crashing when I'm working with audio.  I will record audio through a mic, insert it and then while I'm adjusting the screen actions, it crashes.  I'm finding I have to save every few seconds when I'm working with audio.  At the suggestion of our IT dept, I've cleared my cookies and history since it seems the error message generated is an IE message.

Any suggestions?  This is really costing me time.



31 Replies
Karen Sugalski

As an update, Storyline crashes if I have audio on a slide and then try to adjust the sliders.  That may just be a coincidence because most slides have audio on them.  In some cases the audio is already there, not newly recorded.

It has crashed 6 times since 11 am (2 1/2 hours ago).

Thank you.

Ashley Terwilliger-Pollard

Hi Karen,

Can you confirm you're working with local project files, please?

  • Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior so be sure that you are working on your local drive (your C: drive).
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

 Also, if your Storyline software is not working properly, a simple repair may fix the problem. If you're still having difficulty after repairing Storyline, would you be able to share your .story file with our Support team? 

Karen Sugalski

I am working locally

My project file names are short, use _ instead of spacers, etc. (good habits from html days)

No special characters

I checked the link to the repair and we are running Windows 7.  Are the instructions the same?

I'm not sure about sending the entire file as it is an internal proprietary course but I will check if the repair does not work.


Noreen b

I'm getting the same problem - annoyingly I was happily recording away yesterday then Articulate crashed and I lost several hours of work now I'm stuggling to record anything becuase it keeps freezing. Where do I get the fix? I need to get the audio on this project finished as I have a deadline to meet

Dee Parker

This has been happening to me also. Actually it happened frequently on the first Storyline project I did a few months ago and it just started happening again on my current project. It seems to be related to the size of my file because as I have added audio and synchronizations to more and more slides, the frequency of the crashes is increasing significantly. I have to save at least on every screen that I make any changes to with regard to adding audio cue points or manipulating the time line to sync up to cue points. Sometimes even if I save on every slide that I do this type of editing, it still crashes and I cannot even send an error report because it completely freezes up and I have to kill it in Task Manager. This is very frustrating and is wasting precious time that I need in order to meet my deadline on this project. Have there been any other similar reports or any suggestions to resolve the issue?

Ashley Terwilliger-Pollard

Hi Dee,

Were you able to conduct the troubleshooting steps I mentioned above ( ensure you're working with local project files, repair Storyline)? I'd suggest starting with those steps first and also check that your computer set up matches up with the system requirements listed here for Storyline. 

Misty Carter

I am having a major issue with the application constantly locking up. It started out where I would take 3 screen recordings. When I tried saving the 3rd one, the application would lock up the entire computer. I was not able to start my task manager to end the task. The only way to unfreeze my computer would be to turn it off and restart it. I have tried the troubleshooting steps listed below:

·        Rebooted my computer.

·        Followed the instructions at the following link:

·        Completely removed the application (from the trash bin and everything) and then reinstalled it using the link from the technical support website

·        Upgraded my version of Adobe Flash Player from 11 to 12.

·        I have even gone as far as getting my computer reimaged with a clean copy of Windows 7 SP1 (64-bit).

None of these steps have resolved the issue. The application still locked up after the 3rd screen recording.

I then tried starting the application using the compatibility mode. I set the mode for Windows XP (SP 3). This seemed to temporarily fix the issue where the application locked up after 3 screen recordings. However, I have been working on updating my story for the last hour, but when I tried to save my changes (to my C: drive, not USB), it locked up again and all of my work was lost.

This has become extremely frustrating and after looking through all of the support documentation, it seems it has been an ongoing issue. This is my second time reporting this issue, so I would appreciate if we could get this issue resolved as soon as possible.

Didar Khalsa

I am having the same problem with Storyline crashing. I'm working with a course that includessix video clips. It also has audio on each slide. Storyline is crashing on me every time I edit a slide. I am often not even able to save prior to the crash. I have submitted a report to our IT people and will ask to reinstall. How large can Storyline files be? If there is any additional information about the cause for crashes, please let me know. Thank you.

Ashley Terwilliger-Pollard

Hi Didar,

I'm sorry to hear about the odd behavior you continue to experience with your files. Is it Storyline as a whole that is crashing or when you work on one specific file with the video and audio?

You'll want to begin by ensuring that your system meets the minimum system requirements here. If it's possible to have your IT people free up some additional memory on your system and also ensure that you close down other programs while working within Storyline that would be some good first steps to check into. The file size of your Storyline file may vary, and I haven't heard of a file size limit - but certainly the larger it gets the more taxing it is to your system to load, save, open, publish, etc.

You will also want to check that you're following the guidelines detailed here for working with Storyline files:

The other thought is if you're experiencing crashes regularly with your files, you'll want to conduct the repair steps detailed here and you'll need to go through each step.

Please let us know how it goes after checking into those elements!

Ashley Terwilliger-Pollard

Hi Kim,

If this is happening with every file and you've already performed the repair, yet the crash continues we'll want to have you work with our Support team and pull the crash logs detailed here. 

If it's just one file, you'll want to look at importing it into a new file as described here. 

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