Storyline crashing when recording audio

Aug 29, 2012

I completed a project with audio last week that worked beautifully. Audio recording was working fine when I began this new project. Today I did a Storyline update, and now, when I record audio the whole program crashes. Sometimes I can manage to get the audio for one slide, and I'll save and move to the next slide, record the audio, open it up to do some minor editing, save and close, and it's at that point that Storyline crashes.

Has anyone else experienced this upon doing an update? Is there something else I should consider as the possible source of the problem? I'm not doing anything differently than I did when it worked well, at least, not that I'm aware of.

23 Replies
Karen Kahlig

I am experiencing the same problem! To get by today, close the error box using the red X in the top right corner (you may have to do this several times). Make your audio edits in the audio editor, and when you're ready to save, instead of choosing save and close, close the audio edit box with it's red X in the right corner. When it asks if you want to save, choose Yes. It worked for me.  I wasn't able do all of the edits like that, but I could cut and slice. Hope this helps.

Note to self, don't upgrade software when you're under an enormous deadline. Wait until the deadline passes!  Ugh!

Jesse Sharp

Same exact issue. Any solution? 

I have installed the most recent update per Articulate instructions. Submitted the file, a screencast  of the crash occurring  with a detailed explanation (Case #00328353). No virus on computer. Storing file on C drive. More than enough computer to handle the processing. I attempted using Audacity  to record and then import. Same result. Help.

Christine Hendrickson

Hi Jesse,

Thanks for the case number! I see that Cleo is currently working with you on this issue. I'll try to keep an eye on the case progress and follow up with you here on the forums. 

Hopefully we'll be able to help narrow this down and get the problem resolved for you quickly.



Christine Hendrickson

Hi Jesse,

Oh no, sorry to hear that's started again. Are you able to respond to Cleo's last message from your support case? If so, please let him know that the issue has returned. 

If you no longer have the last message from Cleo, just let me know. I'd be happy to try and send it out again, or ask Cleo to resend it.

Thanks Jesse,


Christine Hendrickson

Good morning Joshua,

First, can you please confirm you're working with a local project file when you're inserting audio?

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you are working locally, can you tell me if this only seems to happen in one project? If you can, please try making a new, blank Storyline project and test the audio. Does the same thing happen?

Thanks Joshua!

Joshua Caluza

Thanks Christine,

I am working on my C: drive, and the directory path is fewer than 260 characters. There are also no special characters in the file names. I did try recording in another project, and the same thing did happen, but it seems that the issue was cleared up after I restarted my computer.

I'm not sure if that would help to identify any bugs, but for now, I'm up and running again.


Lesli Woodruff

Has this bug been fixed yet?

Every time I insert an audio file, make changes to the timeline to sync with the audio, Storyline crashes. I have restarted my computer several times and am working on a local file. If I don't save after each slide, my changes are lost. This is a SIGNIFICANT time waster.


Ashley Terwilliger-Pollard

Hi Lesli, 

Is the audio file also a local file? Have you tried the repair of Storyline detailed here?  If it persists after conducting all the steps of the repair, it would be helpful for our team to see your computer error logs as detailed here, and there is a link at the bottom of that article to share it with our Support engineers. 

Susan Teague

Hello, I have just experienced this after upgrading. Storyline 1 froze in the middle of editing an audio file, trying to start recording after a certain point in the audio file. Then, after starting up again, when I saved my entire file, some audio files saved and didn't.  It seems pretty random which ones saved.  I'm wondering if the ones that didn't save are the ones where I chose Save and Close rather than using the Red X.

I certainly don't want this to happen again. How can I find out what caused this?


Marcos Dutra

How I wish anyone had told me this before...dont use Storyline with Mac.
My project was crashing every time I tried to import audio from the Mac drive. When you are using Parallels, you never stop and think that this might be a problem, but it is. To be fair, Powerpoint in windows also loses links with files which are located in the Mac drive.
Put all your resources in a folder in the windows drive. I copied all the audio files to windows and was able to import them without problems.

Joe Tansengco

Hi Naz, 

Sorry to hear about your recording. If you're recording didn't finish saving, then there's no way to recover it. You'll need to recreate the recording if it isn't available in this section of Storyline 360: 


To prevent the issue from occurring again, make sure that you are working locally when making changes to your project file. If you are working locally, try doing a repair of your Storyline 360 installation

Hope this helps!