Storyline crashing when recording audio

Hi Arleen,

If you wouldn't mind submitting a support case, we'll be glad to take a look and see if we can't get your problem solved.

Always Happy to Help,

Adrian

I am experiencing the same problem! To get by today, close the error box using the red X in the top right corner (you may have to do this several times). Make your audio edits in the audio editor, and when you're ready to save, instead of choosing save and close, close the audio edit box with it's red X in the right corner. When it asks if you want to save, choose Yes. It worked for me.  I wasn't able do all of the edits like that, but I could cut and slice. Hope this helps.

Note to self, don't upgrade software when you're under an enormous deadline. Wait until the deadline passes!  Ugh!

Same exact issue. Any solution? 

I have installed the most recent update per Articulate instructions. Submitted the file, a screencast  of the crash occurring  with a detailed explanation (Case #00328353). No virus on computer. Storing file on C drive. More than enough computer to handle the processing. I attempted using Audacity  to record and then import. Same result. Help.

Hi Jesse,

Thanks for the case number! I see that Cleo is currently working with you on this issue. I'll try to keep an eye on the case progress and follow up with you here on the forums. 

Hopefully we'll be able to help narrow this down and get the problem resolved for you quickly.

Thanks!

Christine 

I am having the same problem. Constant crashes when editing audio. Does anybody have a fix?

The fix that seems to have worked for me was to create a new, blank storyline file and import the slides from the problem file.  I did that and have been able to edit the audio files for the past several attempts without crashing. 

Hi there Mike. Welcome to E-Learning Heroes!

Have you tried the suggestion Jesse shared?

If you're not quite sure how to import from an existing file, please take a look at the following tutorial:

Importing from Another Storyline Project

Let us know if this helps!

Thanks,

Christine

Nope, that is not the fix. Just starting crashing again. 

Hi Jesse,

Oh no, sorry to hear that's started again. Are you able to respond to Cleo's last message from your support case? If so, please let him know that the issue has returned. 

If you no longer have the last message from Cleo, just let me know. I'd be happy to try and send it out again, or ask Cleo to resend it.

Thanks Jesse,

Christine

Yes, I have communicated this to  Cleo.

Great, Jesse. Thank you!

I'm also experiencing some issues with crashing when recording audio... I choose to insert audio from mic, and when I click record it freezes up and doesn't recover. What's interesting is that I didn't have any problems recording yesterday. Thoughts?

Good morning Joshua,

First, can you please confirm you're working with a local project file when you're inserting audio?

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you are working locally, can you tell me if this only seems to happen in one project? If you can, please try making a new, blank Storyline project and test the audio. Does the same thing happen?

Thanks Joshua!

Thanks Christine,

I am working on my C: drive, and the directory path is fewer than 260 characters. There are also no special characters in the file names. I did try recording in another project, and the same thing did happen, but it seems that the issue was cleared up after I restarted my computer.

I'm not sure if that would help to identify any bugs, but for now, I'm up and running again.

Thanks

Hi Joshua!

Happy to hear that this is working for you now. If you happen to run into the same issue again, and restarting doesn't solve the problem, please let me know.

Thanks and have a great day!

Has this bug been fixed yet?

Every time I insert an audio file, make changes to the timeline to sync with the audio, Storyline crashes. I have restarted my computer several times and am working on a local file. If I don't save after each slide, my changes are lost. This is a SIGNIFICANT time waster.

Help!

Hi Lesli, 

Is the audio file also a local file? Have you tried the repair of Storyline detailed here?  If it persists after conducting all the steps of the repair, it would be helpful for our team to see your computer error logs as detailed here, and there is a link at the bottom of that article to share it with our Support engineers. 

Hello, I have just experienced this after upgrading. Storyline 1 froze in the middle of editing an audio file, trying to start recording after a certain point in the audio file. Then, after starting up again, when I saved my entire file, some audio files saved and didn't.  It seems pretty random which ones saved.  I'm wondering if the ones that didn't save are the ones where I chose Save and Close rather than using the Red X.

I certainly don't want this to happen again. How can I find out what caused this?

Hello Susan,

Could you follow the steps listed here to see if this can help with the issue.  Also, please confirm that you are working locally as described here. 

How I wish anyone had told me this before...dont use Storyline with Mac.
My project was crashing every time I tried to import audio from the Mac drive. When you are using Parallels, you never stop and think that this might be a problem, but it is. To be fair, Powerpoint in windows also loses links with files which are located in the Mac drive.
Put all your resources in a folder in the windows drive. I copied all the audio files to windows and was able to import them without problems.

Hi Marcos,

I'm so sorry to hear you ran into an issue with this. We've documented a few similar ideas and best practices here for when working within virtual environments on the Mac. 

Hi all, 

I recorded my screen and while it was transferring the video into storyline slides, Storyline closed out and I lost my recording. Is there anyway that I can get my video restored?

Hi Naz, 

Sorry to hear about your recording. If you're recording didn't finish saving, then there's no way to recover it. You'll need to recreate the recording if it isn't available in this section of Storyline 360: 

To prevent the issue from occurring again, make sure that you are working locally when making changes to your project file. If you are working locally, try doing a repair of your Storyline 360 installation. 

Hope this helps!