Is anyone else experiencing issues recording narration within Storyline? I keep having to re-record because the audio will skip as I'm recording. I also had an issue last week where, once I finished doing all of my recording, all of the audio files ended up getting corrupted somehow. I had to re-record the entire project. I'm working off of my local drive, am using the most updated version of Storyline 360, am using best practices in my file naming, etc. I wasn't having this problem a few weeks ago and am wondering if there's a bug. Do most of you use Storyline's recording function for your narration? Or do you use something else and import it?
I've shared this information in your support case so that you can continue working with Cleo.
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I am having the same issue. I've tried multiple mics and have downloaded the latest version and it still continues. Are there any solutions I should know about?
This is still going on and I am pulling my hair out trying to record narration today. I have re-recorded the same few sentences probably 10 times and it skips like crazy every time.
Can you share the steps provided to fix this issue? It happens to me on at least one screen in every course I've created in the last year. It's fine one minute, then not the next. It happens in the editor and the timeline. It always results in me having to record the narration again. At this point, all the screens with narration in the course I'm currently working on have this problem in the editor which makes it very difficult to edit the sound after recording. Now I also have one screen where it's happening with the timeline. Very frustrating.
9 Replies
Hi April!
I see that you've also submitted a support case! Great call.
My teammate, Cleo, sent over additional steps! Let us know if those do the trick.
I have followed all steps and I am still having the issues with the skipping audio recording.
April Hilbert
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Thanks for the update, April.
I've shared this information in your support case so that you can continue working with Cleo.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I am having the same issue. I've tried multiple mics and have downloaded the latest version and it still continues. Are there any solutions I should know about?
Hi Jessica,
The cause of the skipping audio has been difficult for us to determine.
Would you be willing to connect with our Support team below so we can pull a few logs to help us track down the culprit?
This is still going on and I am pulling my hair out trying to record narration today. I have re-recorded the same few sentences probably 10 times and it skips like crazy every time.
Good morning, April!
So sorry to hear that you're still at this barrier.
I'm glad you reached back out to Cleo as well, where he recommended some next steps that should hopefully get the narration working as it should.
Keep us posted. We are here every step of the way!
Can you share the steps provided to fix this issue? It happens to me on at least one screen in every course I've created in the last year. It's fine one minute, then not the next. It happens in the editor and the timeline. It always results in me having to record the narration again. At this point, all the screens with narration in the course I'm currently working on have this problem in the editor which makes it very difficult to edit the sound after recording. Now I also have one screen where it's happening with the timeline. Very frustrating.
Hi, Geralyn.
I'm sorry to hear you're experiencing audio skipping in Storyline!
I'd like to connect you with one of our support engineers, so I opened a case on your behalf. You should hear from our team soon via e-mail.