Storyline crashes while recording and inserting audio

Storyline keeps crashing when I'm working with audio.  I will record audio through a mic, insert it and then while I'm adjusting the screen actions, it crashes.  I'm finding I have to save every few seconds when I'm working with audio.  At the suggestion of our IT dept, I've cleared my cookies and history since it seems the error message generated is an IE message.

Any suggestions?  This is really costing me time.



31 Replies
Leslie McKerchie

Hi Jeremy!

It seems that you are having a number of issues. Are you working locally on both your software, project files, and resources?

When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.

Maria Costa-Stienstra

Hi, Jamaluddin.

Thank you for opening a support case. I see that you worked with my teammate Mohan, who suggested a repair of Storyline 3. Did the steps suggested by Mohan work for you?

If you are still experiencing issues with the voice import, please contact us through your case so we can work with you one-on-one.

Leslie McKerchie

Hi Tom, 

It looks like you replied to this conversation here, so you must be subscribed to notifications.

If you click 'View' vs. 'Reply' when you get this email, you can unsubscribe at the top if needed as well as edit out your email signature that came through when you replied via email. Click ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.