I have been trying to install the most recent Articulate updates and keep getting an error message (Articulate 360 failed to install. Error: 800700E8) Anyone else running into this or have ideas?
This afternoon, I was trying to update Articulate 360. Recently, I received an e-mail from Articulate Support about needing to update 360 before 8/24. When I click on the Update button, within the blue banner, on the Articulate 360 interface, I see that the update downloads and trys to install, but then I get the same message as the post above. There are also updates for Storyline 360 and Studio 360, but I can install them until after the Articulate 360 updates is done.
4 Replies
Hi Sheila and welcome to E-Learning Heroes :)
Thank you for contacting us and sharing the error code that you're seeing when updating your software.
I've opened a support case on your behalf so that you can work directly with one of our support engineers to get you back up and running.
You should be hearing from someone soon.
Thanks!
This afternoon, I was trying to update Articulate 360. Recently, I received an e-mail from Articulate Support about needing to update 360 before 8/24. When I click on the Update button, within the blue banner, on the Articulate 360 interface, I see that the update downloads and trys to install, but then I get the same message as the post above. There are also updates for Storyline 360 and Studio 360, but I can install them until after the Articulate 360 updates is done.
Hi Ray,
Thanks for reaching out and sharing that you're running into a similar issue as Sheila described above.
Here is the solution that worked for them:
How to Solve an Error Installing, Updating, or Uninstalling Articulate 360 Apps
Please let us know if this works for you as well.