Error Message when opening .story file

Aug 27, 2015

I deleted a .story file and I tried recovering it from our backup. When i open the training in Storyline 2, i get the attached error message. Anyone have this issue?



6 Replies
Ashley Terwilliger-Pollard

Hi Lora, 

Sorry to see you got a message about corruption, and you may want to look into if there is still working version of your project in your temp files after following Phil's suggestion. Here's how to check:
1) Open this folder in Windows Explorer:
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Also, be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for details. 
Helena Smith

I just saved a file to our shared drive and also on our SVN.  Unfortunately, the other user received an error message indicating that the file was corrupted and that it must have been created within an earlier version of Storyline.  (I only have version 2). 

I can open the file from my laptop without any problems, however I was wondering if during the file transfer the file become corrupt?  (my internet signal was weak, and therefore the VPN was intermittent)

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