Error message when trying to open a project


I created a project that is saved as a Articulate Storyline Story in a file on my computer.  When I click on it to open it, I get an error message that says something like: The file XYZ is being used by another process or you do not have the security authorizations to access this resource (in FR: Le fichier XYZ est utilisé par un autre processus ou vous ne disposez pas des autorisations de sécurité adaptées pour accéder à cette ressource). I've had that for a couple weeks now but I used to open and close my application a couple times and it ended up working but not anymore. Can someone help me?

2 Replies
Philam Ray Raymundo

Hi Marie,

First of all, may I ask if you are logged in as an administrator on your computer? If you are logged in as a Guest user only or a created user with limited priviliges on the computer, you might encounter this error. Also, may I please ask if you could upload a screenshot on the file you saved?

Leslie McKerchie

Hello Marie-Claude and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are running into with your project file.

There may still be a working version of your project in your temp files. Here's how to check: 

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
  3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
  4. Double-click the file to open it in Storyline. 

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.