Error publishing course to Articulate 360
Apr 24, 2018
Hi there,
I'm trying to publish a project to Articulate 360 (from the publishing options). However, it comes up with the error message 'There was an error publishing your course to Articulate 360. Please check your internet connection and try again'.
I've checked my internet connection (which is fine), I've been able to publish other modules fine, I've moved the project on to my desktop and loaded it from there as well as the network drive.
I would be so grateful for any thoughts or solutions to this as I really want to use and promote this feature.
Cheers
2 Replies
Hi Kayla,
If I'm understanding properly, you're able to publish most stories to Articulate Online just find, it's just this particular one that is giving you the problem. Is that correct?
If you've not already done so, start with the troubleshooting tips listed here:
https://articulate.com/support/article/publish-to-articulate-online-fails
Once you've gone through the steps above and confirmed the problem seems isolated to this story, see if there is there anything particularly unique to this project (such as being especially large, having non-standard characters in the filename, etc)? Providing the story file here it may be helpful for testing if you're able to do so.
Another thing you can check (assuming you're using Windows), is the Event Viewer:
Update the post with your findings!
-Billy H
Hi Kayla,
Sorry you're having difficulty publishing to Articulate 360 (which is different than Articulate Online)! Since it's only this one file, I'd first look at importing it into a new file to try and resolve the issues that could have occurred from it being stored on your network drive. We always recommend working locally, as noted here working from a network/shared drive is known to cause corruption.
Let us know how things work after testing out those steps!
This discussion is closed. You can start a new discussion or contact Articulate Support.