Error when publishing to Microsoft Word

Hi Mitch - not sure why this is happening.  Try submitting a support case - http://www.articulate.com/support/contact/submit.php

They are very responsive!

Jill

Hi Mitch,

I wanted to check with you and see if the issue has been resolved.  If not, try the following:

1.  Open up Word

2.  Create a new document and save it

Sometimes, there will be an update to Word that requires re-activation.  Thus, we're unable to actually publish to Word until the activation has been completed.  Alternatively, there may be some other dialog box that pops up when Word starts that prevents us from using the process.  Just make sure that Word will open and work as expected. 

Hi
Just wondering if an answer had been found - I'm having exactly the same error. Using MS Word 2010 on Windows 7 64bit.

Thanks 

Welcome to Heroes, Nick!

If the steps outlined by Brian aren't resolving the issue, I'd next to a look at this article and follow the troubleshooting steps within it. And of course, you're always welcome to contact our support team for further help. Thanks!

Thanks for the tips - unfortunately none of it worked. It's only a one-off for someone who doesn't have computer access to some short child protection training we're running. I'll take screen shots & print them off manually.

Thanks for the help,

Nick