Error when referencing variable!

I'm including some screenshots, maybe they'll help understand the issue

Hi Ash.  Welcome to Storyline!  Thanks for reaching out-- I'm sorry you're getting tripped up!

Have you tried rebuilding your Welcome slide?  From your troubleshooting, it sounds like the name reference is interacting poorly with that particular slide, and perhaps that slide has a corrupt element on it.  I would start with rebuilding that slide and then inserting your reference again.  Also, test out the reference on subsequent slides to see if it causes any issues to make sure that the reference/variable itself is not the culprit.

Best practice:  Be sure you're creating, editing and publishing your projects on your local hard drive.

If Storyline continues to misbehave, you can run a simple repair.  Let us know how you're making out!

Hi Crystal :)

When i remove the reference from the welcome slide then I can preview the whole project and the slide too.

I followed the steps in the link you added for repair, no change. 

I am attaching the file itself so you or anyone can view the project

I removed the variable reference on 1.3 and reinserted a new one, which then works (at least for me).

Hi Michael, 

Do you mean you just removed the textbox with the reference and reentered the same thing again?

I've tried doing that too and it doesn't work for me :(

Ok this is weird it works now :)

I did what you mentioned Michael, though I tried that before a few times but this time it worked

Thank you Michael :)

Yep, that's all I did. See attached file that works for me.

Thanks for the hand, Michael!   Ash, I'm glad you can move forward.  When you've done the same thing a few times, and then suddenly it works, I attribute the problem to goblins.  Happens to me weekly.   :)