Error when trying to open published html5 file
Jul 13, 2015
By
Lyndsie E
I am trying to send my video for approval after publishing and am getting this error message when trying to view. I am following the steps in the email that I receive from Articulate:
1. Save the attached zip file to your computer.
2. Extract (unzip) the file.
3. Double-click the story.html file.
I have had users try with both Internet Explorer and Google Chrome and get the same error. I have tried to use the html5 and not use it and get the same error. Do I have to save it a certain way in Articulate?
Thanks!!
8 Replies
Hi Lyndsie,
It looks like you're trying to access the published output locally which could cause you to encounter security restrictions and other odd behavior. If you've published for web you'll want to place the published output within the intended environment and if you're not ready to put it on your own web site, you may want to use one of the options detailed in this article.
Also, since you mentioned publishing for HTML5 and testing in a few browsers, I did want to point out that there are only particular browsers which support HTML5 content as documented here.
Thanks Ashley. I tried using Dropbox and it's still giving me the same error. We also have tried using the different web browsers that you mentioned with the same message. HELP.
Hi Lyndsie,
Could you share a link to the course where it's hosted on a particular web server? I can try testing it on my end as well.
This post was removed by the author
Hi Lyndsie,
Sorry I missed your post yesterday - but I was unable to download the files from the Dropbox link you sent. You mentioned testing it in the other web servers, did you try uploading it to Tempshare or similar to see how it would play?
Hi Ashley. I used Tempshare and it worked PERFECTLY! Thank you soo much!
Awesome - great to hear Lyndsie!
Ashley - I have gotten approval to publish this video to my company's LMS. When I send to my administrator they aren't able to pull it up and can only hear audio. Am I saving this incorrectly?
Hi Lyndsie,
if you're needing to upload to your LMS, you'll want to publish for LMS as detailed here and then likely need to zip and upload the course. If the videos still aren't playing, I'd look into the known issues here.
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