Export using HLS streaming fails
Apr 03, 2023
I have two video-heavy courses that I cannot export with adaptive video streaming or HLS. I have found that adaptive streaming works for smaller projects but not on these larger courses.
Apr 03, 2023
I have two video-heavy courses that I cannot export with adaptive video streaming or HLS. I have found that adaptive streaming works for smaller projects but not on these larger courses.
1 Reply
Hello Garrison,
Sorry to hear that you ran into this snag.
For video related issues, one of the things we recommend for troubleshooting is to try re-encoding your videos using a different video profile to see if this helps. You can use a tool called Handbrake to re-encode your videos, and this video will show you how.
If the issue persists, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!