Extra space on the right and left sides of Storyline player that I can't get rid of :)

Hi!

I am stumped! I am developing a course in Storyline 1 and I can't figure out why there is extra space on either side of the player. See image "Client A." I want it to look like "Client B."

See the difference in the player footprint size - while the slide content size itself is the same across both

 

Anyone have an idea of what could be causing the extra space?

Thank you!
Brooke

9 Replies
Wendy Farmer

Hi Brooke

go into storyview and view each slide properties...One of them will have something ticked like menu or notes that is displaying as that side space.  So even if you don't have player properties for side panel menu or notes selected, if it is ticked in one of the slides SL will 'allow' for it.

Alyssa Gomez

Hey Eric! 

Thanks for including your file here! How much extra space are you seeing at the bottom of the slide -- one or two pixels, or more than that?

Also, what version of Storyline are you using? To check, click the Help tab, then click About Storyline. If you're using Storyline 360, you should see 3.17.16188.0 in the bottom-right corner. 

Katie Riggio

Hi, Eric. Thanks for the extra detail, and for bringing this to our attention!

I see a logged issue where our team is looking into the following behavior: slides show a thin white border between the slide and the player–where your project matches the report's description.

I've tagged this discussion, so we can keep you updated with new information. Stay tuned, and we're standing by if you need anything else!

Ashley Terwilliger

Hi all,

Great news today - Storyline 360, build 3.31.19951.0 is available today!

It includes a fix for the issue where white lines or borders could appear around slides in published content.

Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here.  

If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟