I am stumped! I am developing a course in Storyline 1 and I can't figure out why there is extra space on either side of the player. See image "Client A." I want it to look like "Client B."
See the difference in the player footprint size - while the slide content size itself is the same across both
Anyone have an idea of what could be causing the extra space?
go into storyview and view each slide properties...One of them will have something ticked like menu or notes that is displaying as that side space. So even if you don't have player properties for side panel menu or notes selected, if it is ticked in one of the slides SL will 'allow' for it.
This helped me too! However, I'm still finding that there is blank space at the bottom of slides. See the attached file; Slide 1.1 has the shape aligned to the bottom of the slide, and Slide 1.2 has it aligned about 1 or 2 at a -2 on the Y axis.
Thanks for including your file here! How much extra space are you seeing at the bottom of the slide -- one or two pixels, or more than that?
Also, what version of Storyline are you using? To check, click the Help tab, then click About Storyline. If you're using Storyline 360, you should see 3.17.16188.0 in the bottom-right corner.
Hi, Eric. Thanks for the extra detail, and for bringing this to our attention!
I see a logged issue where our team is looking into the following behavior: slides show a thin white border between the slide and the player–where your project matches the report's description.
I've tagged this discussion, so we can keep you updated with new information. Stay tuned, and we're standing by if you need anything else!
I am still seeing the empty space on either side of my course. I have set my dimensions to the 16:9 setting, is this a problem? I only hve 2 slides at this point and menu is unchecked every spot I can think of.
I'm happy to help! If you're looking for more room for your slides, I'd also consider removing the Player's controls. You can do this by switching the controls to OFF.
I'd also recommend choosing to launch the course in a browser window and set the window to display at full screen. Here's what that setting looks like in the Player: Link
I'm here for the same reason but I do not have any checkboxes checked for any of the slide properties. I tried starting with the sidebar collapsed, but that didn't work. I made sure I got rid of the logo, too. Any other ideas? Thanks!
Hello! I am experiencing this issue as well. I have a SL game that I'm trying to use as a block in a Rise course. I would prefer to turn off the player, but I need the volume control available.
My slide size is 16:9 (1280x720). I checked every slide and made sure nothing is ticked on in the slide properties.
Thanks for asking about this! What you are experiencing is the scalablity feature of the modern player. This is the modern player's expected behavior. When the game opens in a browser window the space on the sides of the game will change as you change the size of the browser. Here is a Peek video of scalability in action!
18 Replies
Hi Brooke
go into storyview and view each slide properties...One of them will have something ticked like menu or notes that is displaying as that side space. So even if you don't have player properties for side panel menu or notes selected, if it is ticked in one of the slides SL will 'allow' for it.
Thank you Wendy! That was it!!!! :)
Glad you found it...yay
Glad that Wendy was able to assist you here Brooke!
This helped me too! However, I'm still finding that there is blank space at the bottom of slides. See the attached file; Slide 1.1 has the shape aligned to the bottom of the slide, and Slide 1.2 has it aligned about 1 or 2 at a -2 on the Y axis.
Any ideas?
Hey Eric!
Thanks for including your file here! How much extra space are you seeing at the bottom of the slide -- one or two pixels, or more than that?
Also, what version of Storyline are you using? To check, click the Help tab, then click About Storyline. If you're using Storyline 360, you should see 3.17.16188.0 in the bottom-right corner.
Yes, it's probably a pixel or two. I'm using Storyline 360.
Hi, Eric. Thanks for the extra detail, and for bringing this to our attention!
I see a logged issue where our team is looking into the following behavior: slides show a thin white border between the slide and the player–where your project matches the report's description.
I've tagged this discussion, so we can keep you updated with new information. Stay tuned, and we're standing by if you need anything else!
Hi all,
Great news today - Storyline 360, build 3.31.19951.0 is available today!
It includes a fix for the issue where white lines or borders could appear around slides in published content.
Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here.
If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟
I am still seeing the empty space on either side of my course. I have set my dimensions to the 16:9 setting, is this a problem? I only hve 2 slides at this point and menu is unchecked every spot I can think of.
Hello Gigi!
I'm happy to help! If you're looking for more room for your slides, I'd also consider removing the Player's controls. You can do this by switching the controls to OFF.
I'd also recommend choosing to launch the course in a browser window and set the window to display at full screen. Here's what that setting looks like in the Player: Link
Please let me know if you have any questions!
"WTF.png" LOL!!!
I'm here for the same reason but I do not have any checkboxes checked for any of the slide properties. I tried starting with the sidebar collapsed, but that didn't work. I made sure I got rid of the logo, too. Any other ideas? Thanks!
Hi Jennifer,
I'm so sorry to hear you're experiencing this as well. Thank you for sending along screenshots. Happy to help!
I have a few questions in order to better assist you:
1. Have you double-checked that you are launching the course in a browser window and setting the window to display at full screen?
Here is a screen capture Lauren shared earlier in this thread so you know where to look: Link
2. Do you know what the resolution is for the monitor being used to view the course?
3. What is the current slide size?
Hi Luciana,
I had the Menu turned "ON". That fixed, it, thank you so much for helping me so quickly!
Hi Jennifer,
Wonderful news! I'm so glad to hear that this did the trick!
Hope that you have a great start to 2023 and happy developing! ✨
Oh thank you, Luciana! Same to you! :)
Hello! I am experiencing this issue as well. I have a SL game that I'm trying to use as a block in a Rise course. I would prefer to turn off the player, but I need the volume control available.
My slide size is 16:9 (1280x720). I checked every slide and made sure nothing is ticked on in the slide properties.
Am I missing something? Thanks :)
Hi Erica,
Thanks for asking about this! What you are experiencing is the scalablity feature of the modern player. This is the modern player's expected behavior. When the game opens in a browser window the space on the sides of the game will change as you change the size of the browser. Here is a Peek video of scalability in action!
I hope this clarifies things!