Extra space on the right and left sides of Storyline player that I can't get rid of :)

Mar 10, 2015


I am stumped! I am developing a course in Storyline 1 and I can't figure out why there is extra space on either side of the player. See image "Client A." I want it to look like "Client B."

See the difference in the player footprint size - while the slide content size itself is the same across both


Anyone have an idea of what could be causing the extra space?

Thank you!

19 Replies
Wendy Farmer

Hi Brooke

go into storyview and view each slide properties...One of them will have something ticked like menu or notes that is displaying as that side space.  So even if you don't have player properties for side panel menu or notes selected, if it is ticked in one of the slides SL will 'allow' for it.

Alyssa Gomez

Hey Eric! 

Thanks for including your file here! How much extra space are you seeing at the bottom of the slide -- one or two pixels, or more than that?

Also, what version of Storyline are you using? To check, click the Help tab, then click About Storyline. If you're using Storyline 360, you should see 3.17.16188.0 in the bottom-right corner. 

Katie Riggio

Hi, Eric. Thanks for the extra detail, and for bringing this to our attention!

I see a logged issue where our team is looking into the following behavior: slides show a thin white border between the slide and the player–where your project matches the report's description.

I've tagged this discussion, so we can keep you updated with new information. Stay tuned, and we're standing by if you need anything else!

Ashley Terwilliger-Pollard

Hi all,

Great news today - Storyline 360, build 3.31.19951.0 is available today!

It includes a fix for the issue where white lines or borders could appear around slides in published content.

Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here.  

If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟 

Lauren Connelly

Hello Gigi!

I'm happy to help! If you're looking for more room for your slides, I'd also consider removing the Player's controls. You can do this by switching the controls to OFF. 

I'd also recommend choosing to launch the course in a browser window and set the window to display at full screen. Here's what that setting looks like in the Player: Link

Please let me know if you have any questions!

Luciana Piazza

Hi Jennifer, 

I'm so sorry to hear you're experiencing this as well. Thank you for sending along screenshots. Happy to help!

I have a few questions in order to better assist you:

1. Have you double-checked that you are launching the course in a browser window and setting the window to display at full screen?

Here is a screen capture Lauren shared earlier in this thread so you know where to look: Link

2. Do you know what the resolution is for the monitor being used to view the course? 

3. What is the current slide size?

Erica Stones

Hello! I am experiencing this issue as well. I have a SL game that I'm trying to use as a block in a Rise course. I would prefer to turn off the player, but I need the volume control available. 

My slide size is 16:9 (1280x720). I checked every slide and made sure nothing is ticked on in the slide properties. 

Am I missing something? Thanks :)

John Morgan

Hi Erica,

Thanks for asking about this! What you are experiencing is the scalablity feature of the modern player. This is the modern player's expected behavior. When the game opens in a browser window the space on the sides of the game will change as you change the size of the browser. Here is a Peek video of scalability in action!

I hope this clarifies things!