Hi. First I had problems with importing a video in my project, now I've solved this with using the import flash button, selecting all files, then selecting my MP4 file. Now the project in Storyline 2.7 won't publish. Any ideas?
Hi Donna! Our support team would be able to help with this. We could get some more information from you and take a look at your file, if you're able to upload it into the case on that submission form.
Hi. I'm able to preview the project, but now when I attempt to publish to my desktop before importing to our LMS it fails to publish - saying something went wrong.
Donna Cater | Acting Training Designer | Skills Development
London Underground | Floor 2, 13 Allsop Place |
Baker Street Complex, London, NW1 5RT
Mobile: 07738 142586 | Auto: 50619 | email: donna.cater@tube.tfl.gov.uk
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Thank you so much for your support! I now think the problem is our internal IM - we have lots of security on our system, and won't be able to send out more than 40mb via email - the video is 72mb! Another of my colleagues tried to publish with a video, and this also failed - which is why we need our IM to have a look.
Donna Cater | Acting Training Designer | Skills Development
London Underground | Floor 2, 13 Allsop Place |
Baker Street Complex, London, NW1 5RT
Mobile: 07738 142586 | Auto: 50619 | email: donna.cater@tube.tfl.gov.uk
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The contents of this e-mail and any attached files are confidential. If you have received this email in error, please notify us immediately at postmaster@tfl.gov.uk and remove it from your system. If received in error, please do not use, disseminate, forward, print or copy this email or its content. Transport for London excludes any warranty and any liability as to the quality or accuracy of the contents of this email and any attached files.
Transport for London is a statutory corporation whose principal office is at Windsor House, 42-50 Victoria Street, London, SW1H 0TL. Further information about Transport for London’s subsidiary companies can be found on the following link: http://www.tfl.gov.uk/corporate/about-tfl/
Although TfL have scanned this email (including attachments) for viruses, recipients are advised to carry out their own virus check before opening any attachments, as TfL accepts no liability for any loss, or damage which may be caused by viruses.
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Thanks for the update Donna! Just be sure to reach out if you need our assistance.
I wanted to mention again that your e-mail signature is published in the forums, but you are welcome to edit if needed. Simply click view to see this in the forum, scroll to your post, and click 'Edit' on the bottom of your post to remove the information if needed.
Thank you for all your support - it's so frustrating at times. Took your advice regards my signature too!
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Transport for London is a statutory corporation whose principal office is at Windsor House, 42-50 Victoria Street, London, SW1H 0TL. Further information about Transport for London’s subsidiary companies can be found on the following link: http://www.tfl.gov.uk/corporate/about-tfl/
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7 Replies
Hi Donna! Our support team would be able to help with this. We could get some more information from you and take a look at your file, if you're able to upload it into the case on that submission form.
Hi Donna!
Are you able to preview the file? Is it just one project or are you having difficulty with your software in general?
If just one file, I would recommend importing into a new file to see if this alleviates the issue.
If your software in general, a repair should assist you.
Hi. I'm able to preview the project, but now when I attempt to publish to my desktop before importing to our LMS it fails to publish - saying something went wrong.
[cid:image004.png@01D0DF23.F093C590]
Donna Cater | Acting Training Designer | Skills Development
London Underground | Floor 2, 13 Allsop Place |
Baker Street Complex, London, NW1 5RT
Mobile: 07738 142586 | Auto: 50619 | email: donna.cater@tube.tfl.gov.uk
***********************************************************************************
The contents of this e-mail and any attached files are confidential. If you have received this email in error, please notify us immediately at postmaster@tfl.gov.uk and remove it from your system. If received in error, please do not use, disseminate, forward, print or copy this email or its content. Transport for London excludes any warranty and any liability as to the quality or accuracy of the contents of this email and any attached files.
Transport for London is a statutory corporation whose principal office is at Windsor House, 42-50 Victoria Street, London, SW1H 0TL. Further information about Transport for London’s subsidiary companies can be found on the following link: http://www.tfl.gov.uk/corporate/about-tfl/
Although TfL have scanned this email (including attachments) for viruses, recipients are advised to carry out their own virus check before opening any attachments, as TfL accepts no liability for any loss, or damage which may be caused by viruses.
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Hi Donna!
Did you import into a new file and try it then or is that when you received the error? Have you attempted the repair yet?
If you need me to take a look, you are welcome to share your .story file here.
Also - please note that replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
Hi Leslie.
Thank you so much for your support! I now think the problem is our internal IM - we have lots of security on our system, and won't be able to send out more than 40mb via email - the video is 72mb! Another of my colleagues tried to publish with a video, and this also failed - which is why we need our IM to have a look.
Kind regards
[cid:image004.png@01D0DF23.F093C590]
Donna Cater | Acting Training Designer | Skills Development
London Underground | Floor 2, 13 Allsop Place |
Baker Street Complex, London, NW1 5RT
Mobile: 07738 142586 | Auto: 50619 | email: donna.cater@tube.tfl.gov.uk
***********************************************************************************
The contents of this e-mail and any attached files are confidential. If you have received this email in error, please notify us immediately at postmaster@tfl.gov.uk and remove it from your system. If received in error, please do not use, disseminate, forward, print or copy this email or its content. Transport for London excludes any warranty and any liability as to the quality or accuracy of the contents of this email and any attached files.
Transport for London is a statutory corporation whose principal office is at Windsor House, 42-50 Victoria Street, London, SW1H 0TL. Further information about Transport for London’s subsidiary companies can be found on the following link: http://www.tfl.gov.uk/corporate/about-tfl/
Although TfL have scanned this email (including attachments) for viruses, recipients are advised to carry out their own virus check before opening any attachments, as TfL accepts no liability for any loss, or damage which may be caused by viruses.
***********************************************************************************
Thanks for the update Donna! Just be sure to reach out if you need our assistance.
I wanted to mention again that your e-mail signature is published in the forums, but you are welcome to edit if needed. Simply click view to see this in the forum, scroll to your post, and click 'Edit' on the bottom of your post to remove the information if needed.
Thank you for all your support - it's so frustrating at times. Took your advice regards my signature too!
***********************************************************************************
The contents of this e-mail and any attached files are confidential. If you have received this email in error, please notify us immediately at postmaster@tfl.gov.uk and remove it from your system. If received in error, please do not use, disseminate, forward, print or copy this email or its content. Transport for London excludes any warranty and any liability as to the quality or accuracy of the contents of this email and any attached files.
Transport for London is a statutory corporation whose principal office is at Windsor House, 42-50 Victoria Street, London, SW1H 0TL. Further information about Transport for London’s subsidiary companies can be found on the following link: http://www.tfl.gov.uk/corporate/about-tfl/
Although TfL have scanned this email (including attachments) for viruses, recipients are advised to carry out their own virus check before opening any attachments, as TfL accepts no liability for any loss, or damage which may be caused by viruses.
***********************************************************************************
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