Failure and Success layers not displaying on Results Slide

Hi, I have an issue I’m wondering if anyone else has experienced, as this is one of the first courses we've done in Storyline. I have 6 quiz questions throughout my course, and a results slide at the end. On the results slide I have the Success and Failure layers set up to display based on overall score (80% or more, Success. Less than 80%, Failure). Well, for most users the Success and Failure layers work just fine, but for others they are not displaying at all. The Your Score and Passing Score display fine on the Results slide, just not the Success or Failure layer. Therefore users weren’t able to complete the course, as I had buttons on the Success and Failure layers to either complete course (if passed) or restart (if failed).

For now I fixed it (hopefully …)  by putting a “Click here to Complete” button on the Results slide itself, with variables as to what it does depending if they pass or fail, but I can’t figure out why some people are not getting the layers to display. I haven’t had problems, nor have my co-workers, but we did do a desktop share with  one user and witnessed it. If I had some setting wrong, I assume it wouldn’t work for anyone.? I’m thinking maybe it’s a security or settings thing on our systems (we are not all set up the same; some have more access rights to their system than others), but wanted to check and see if there is something else I’m missing.

Thanks,

Mary

9 Replies
Daniel Brigham

Hi, Mary and welcome to the forums. I'm with you: this sounds like something idiosyncratic happening on some of your learners' computers.

Just for kicks, you might create a new dummy T/F quiz (in a new file) with a few questions, put it on the LMS or whatever and see if you can replicate the issue. But again, my gut says there's not much you can change here. Perhaps others will have more suggestions. --Daniel

Mary Schoeller

Thanks Daniel. I guess I just wanted to double check my gut

Unfortunately it looks like my fix didn't work either, at least for one learner I talked to. I'll try your suggestion of creating a separate quiz and see, but I'm guessing I'll have to escalate this to our IT department. I'm just afraid the answer will be "Don't use Storyline." 

Leslie McKerchie

Hi Sandi,

Thanks for letting us know that you're running into a similar issue. 

It's been a while since we've seen a similar issue. With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.