Failure and Success layers not displaying on Results Slide
Sep 09, 2013
Hi, I have an issue I’m wondering if anyone else has experienced, as this is one of the first courses we've done in Storyline. I have 6 quiz questions throughout my course, and a results slide at the end. On the results slide I have the Success and Failure layers set up to display based on overall score (80% or more, Success. Less than 80%, Failure). Well, for most users the Success and Failure layers work just fine, but for others they are not displaying at all. The Your Score and Passing Score display fine on the Results slide, just not the Success or Failure layer. Therefore users weren’t able to complete the course, as I had buttons on the Success and Failure layers to either complete course (if passed) or restart (if failed).
For now I fixed it (hopefully …) by putting a “Click here to Complete” button on the Results slide itself, with variables as to what it does depending if they pass or fail, but I can’t figure out why some people are not getting the layers to display. I haven’t had problems, nor have my co-workers, but we did do a desktop share with one user and witnessed it. If I had some setting wrong, I assume it wouldn’t work for anyone.? I’m thinking maybe it’s a security or settings thing on our systems (we are not all set up the same; some have more access rights to their system than others), but wanted to check and see if there is something else I’m missing.