feedback layer zooming as well as main layer

Walt Hamilton
Hero

Good thing, or bad thing? If bad, What do you want? What exactly is happening instead? Where, which slide?

Kelly Auner
Staff

Hi, Tom!

Thanks for reaching out. If you'd like further assistance with your project, please feel free to upload it here or share it privately in a support case. We'll be happy to help and will delete it from our systems once troubleshooting is complete.

1 year ago05/02/23 at 1:38 am (UTC)

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This is abad thing. Since the feedback layer is then truncated because the zoom into the main layer is in a corner. If I need to send screenshots to get this resolved please let me knowThomas Hadley

John Morgan
Staff

1 year ago05/02/23 at 2:03 pm (UTC)

Hi Tom,

Thanks for the reply! I understand your feedback layer is zooming with your base layer causing the feedback layer to be truncated. I'd be happy to work with you to figure out why this is happening! Any additional information you can give is always welcome. If you'd like to share screenshots, screen recordings, or your Story file, please do.

I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.

Which version of Storyline are you using?
Is this happening with more than one file or is this the only one?
Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.

I look forward to your response!

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