I've been having issues with Storyline crashing after the recent Windows update and after following up with Articulate support, it turns out that Windows updated the Segoe font to a new version (5.65), which is causing Storyline to crash.
1. Replacing the font has worked for some.
2. In case you are required to use the Segoe UI font, here is a fix that worked for me. We pulled out the Segoe UI font on Windows 10 and reinstalled on Windows 11.
You are welcome to try it if you like. See attached font Zip file.
Thank you so much for sharing your solution to this issue! Others have found some bulleted lists to be an issue as well. If there are any other issues you run into please let us know by opening a support case.
I'm happy to share that today we released Storyline 360 (Build 3.68.28887.0), which includes the fix for the bug where Segoe UI fonts could cause Storyline 360 to crash when previewing or publishing a project.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case.
Hello, we have another problem with Segoe UI font: After translating to French, the font image looks incorrect in the client's browser (Edge), see screenshot. I also test in Edge and have no problems with font appearance.
Was Storyline crashing when a project used the Segoe UI font or for anyone who has Windows 11? I am using the trial version of Storyline that was installed three weeks ago (so after the fix was put in place). My project crashed this afternoon while I was trying to preview it and I lost everything. I wasn't using that font, but I am using Windows 11. Could this still be the same issue?
I'm sorry you're having an issue with Storyline crashing! This not only was a problem for people using the Segoe UI font. This was also an issue for people while using bulleted lists. The strange thing is both of those issues are reported as fixed. Here's an article about how to fix unexpected or erratic behavior.
If the problem persists, I can open a support case or you can open one on your own here.
6 Replies
Hi, Sabrina!
Thank you so much for sharing your solution to this issue! Others have found some bulleted lists to be an issue as well. If there are any other issues you run into please let us know by opening a support case.
Hi Sabrina!
I'm happy to share that today we released Storyline 360 (Build 3.68.28887.0), which includes the fix for the bug where Segoe UI fonts could cause Storyline 360 to crash when previewing or publishing a project.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case.
Hello, we have another problem with Segoe UI font: After translating to French, the font image looks incorrect in the client's browser (Edge), see screenshot. I also test in Edge and have no problems with font appearance.
which version of MS Edge
MS Edge (2014-2019)
MS Edge (2019-today)
Was Storyline crashing when a project used the Segoe UI font or for anyone who has Windows 11? I am using the trial version of Storyline that was installed three weeks ago (so after the fix was put in place). My project crashed this afternoon while I was trying to preview it and I lost everything. I wasn't using that font, but I am using Windows 11. Could this still be the same issue?
Hi Annie,
I'm sorry you're having an issue with Storyline crashing! This not only was a problem for people using the Segoe UI font. This was also an issue for people while using bulleted lists. The strange thing is both of those issues are reported as fixed. Here's an article about how to fix unexpected or erratic behavior.
If the problem persists, I can open a support case or you can open one on your own here.
Thanks for reaching out!