Fix for SL360 crashing while previewing, publishing after Windows 11 22H2 Update.

Oct 04, 2022

I've been having issues with Storyline crashing after the recent Windows update and after following up with Articulate support, it turns out that Windows updated the Segoe font to a new version (5.65), which is causing Storyline to crash.

1. Replacing the font has worked for some.

2. In case you are required to use the Segoe UI font, here is a fix that worked for me. We pulled out the Segoe UI font on Windows 10 and reinstalled on Windows 11.

You are welcome to try it if you like. See attached font Zip file.

4 Replies
Joe Tansengco

Hi Sabrina!

I'm happy to share that today we released Storyline 360 (Build 3.68.28887.0), which includes the fix for the bug where Segoe UI fonts could cause Storyline 360 to crash when previewing or publishing a project. 

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case.