Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.
It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue.
I'm not aware of issues once published.
Could you reach out and share your .story file with our support team here to test.
I deinstalled the latest version of Flash and installed the previous one.
Old projects I can publish now, but my latest project still generates a Black screen after the startpage. It's just a page with pictures on it and some links. Nothing fancy.
I also noticed eratic behaviour of the Storyline 2 editor. Copying screens from one scene to another did not work and deleting sceens sometimes results in a copy ??
I will send my project file to the support team.
I'm grateful if they could check why I still face these issues. This morning before installation of the latest Flash 20 everything worked well
I am having the same Non-Preview with Studio 13. Will Articulate provide a patch rather than having to revert my the player and with Win10 modify how security updates are done? Seems like a security risk rather than fixing the bug. Any Ideas?
The information above is what we are sharing at this time. Our team is working on this as well as Adobe it seems. I will update this thread when applicable.
Had the no preview no publish problem. It just popped up out of no where. It even had an impact on my being able to play the release story. swf in visual studio. I used the work around that was describe at the start of this thread. Worked perfect the first time.
There's a number of threads running on this topic now, and Leslie and Ashley have noted in them that Articulate now has provided a work-around (temporary I hope), but I have found that the documentation may need to be corrected (see below).
For me, the following has worked on my multiple devices/installs:
Win 7 (Enterprise)
Use the Articulate Support work-around (click here)
Win 10 (32-Bit)
- Tried following the Articulate Support work-around by searching for the Windows update and uninstalling - FAIL (it's not listed in the Programs)
Are you still unabled to open Studio or Storyline to successfully publish? Everything has been fixed by the Windows updates released within the last couple of weeks and you can follow the steps here in terms of how to update. It's fixed in the latest version of Flash included in that Windows update. Sorry that we missed this thread to provide the update - but there was a lot of them to follow back up on!
No problem. That is one of the challenges isn't it :) I'd still seen the tweet about the flash version not working so I tried to follow up. Maybe a good idea to update the knowledge base article on the support site?
I haven't heard of issues with this version of flash or experienced anything else myself yet. Can you share a bit more information about where and how you're testing this set up? Also if you'd like to share a link to the hosted course I'm happy to test it in a few different browsers as well.
18 Replies
Hi Jean!
Thanks for reaching out here. This is something that seemed to bubble up over night with a recent release of Flash player and our Support engineers are hard at work on this issue. We've got some updated documentation here and a workaround.
It seems to be an issue within the Adobe Flash update that is affecting more than just Articulate software per the bug report on Adobe's site. The current solution is to rollback the Flash player update and once we have additional information to share in regards to hearing back from Adobe or fixes within Articulate we'll be sure to update folks here and for any open cases associated with this issue.
I'm not aware of issues once published.
Could you reach out and share your .story file with our support team here to test.
Hi Leslie
Thanks for your reply.
I deinstalled the latest version of Flash and installed the previous one.
Old projects I can publish now, but my latest project still generates a Black screen after the startpage. It's just a page with pictures on it and some links. Nothing fancy.
I also noticed eratic behaviour of the Storyline 2 editor. Copying screens from one scene to another did not work and deleting sceens sometimes results in a copy ??
I will send my project file to the support team.
I'm grateful if they could check why I still face these issues. This morning before installation of the latest Flash 20 everything worked well
best regards
jean
Thanks for the update Jean and for letting me know that you've reached out directly to the support team. I'm sure they will be able to assist you.
I am having the same Non-Preview with Studio 13. Will Articulate provide a patch rather than having to revert my the player and with Win10 modify how security updates are done? Seems like a security risk rather than fixing the bug. Any Ideas?
Hi Paul!
The information above is what we are sharing at this time. Our team is working on this as well as Adobe it seems. I will update this thread when applicable.
Hi LeslieThanks for you supportManagen to import my project in a new one.Happy newyearRegardsJean
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I appreciate you popping in to share your update Jean. Thank you.
Had the no preview no publish problem. It just popped up out of no where. It even had an impact on my being able to play the release story. swf in visual studio. I used the work around that was describe at the start of this thread. Worked perfect the first time.
There's a number of threads running on this topic now, and Leslie and Ashley have noted in them that Articulate now has provided a work-around (temporary I hope), but I have found that the documentation may need to be corrected (see below).
For me, the following has worked on my multiple devices/installs:
Win 7 (Enterprise)
Use the Articulate Support work-around (click here)
Win 10 (32-Bit)
- Tried following the Articulate Support work-around by searching for the Windows update and uninstalling - FAIL (it's not listed in the Programs)
- Tried the Win 7 solution (uninstall/reinstall - multiple versions/attempts) - FAIL
My Solution:
Ta da! :-) Hope that helps some of your frustration :-)
And, thanks to Articulate staff for being so present on these forums, it certainly makes it easy to recommend your product to others!
Hi Gregory! Glad that the solution was able to assist you. We will update this thread when applicable as well.
Any updates? Is this issue still present in the new Flash version? 20.0.0.272?
Hi Jeff,
Are you still unabled to open Studio or Storyline to successfully publish? Everything has been fixed by the Windows updates released within the last couple of weeks and you can follow the steps here in terms of how to update. It's fixed in the latest version of Flash included in that Windows update. Sorry that we missed this thread to provide the update - but there was a lot of them to follow back up on!
No problem. That is one of the challenges isn't it :) I'd still seen the tweet about the flash version not working so I tried to follow up. Maybe a good idea to update the knowledge base article on the support site?
Hi Jeff,
That article I previously linked is updated to reflect that the change to Flash is fixed in the latest updates from Windows for 7, Vista, 8 and 10.
Let us know if you need anything else!
Hi JefI installed an older version of flash. Didnt dear to install laterst oneRegardsJean
Verzonden vanaf mijn Samsung-apparaat
Hi Jean,
It is fixed in the latest versions of Flash released from Windows as you'll see described here, and we'd recommend using that version.
I am noticing issues with Flash 20.0.0.306. Some of the issues include:
- The Resources button does not pop out, it turns into a scroll button and we are unable to access any of the resources listed
- Slides with layers lock up and do not allow us to move to the next or previous slide
Has anyone else experienced these kind of issues?
Hi Laura,
I haven't heard of issues with this version of flash or experienced anything else myself yet. Can you share a bit more information about where and how you're testing this set up? Also if you'd like to share a link to the hosted course I'm happy to test it in a few different browsers as well.
This discussion is closed. You can start a new discussion or contact Articulate Support.