When I click through the custom review slides there is a brief flicker showing the base layer. This happens both in preview and in published modes. I created a custom submit button so that wouldn’t flicker, but the seekbar and controls show for a brief moment. Is there a way to prevent this?
I'm sorry to hear you've hit this snag! The flickering issue does not happen on my end, so it's possible that it is file-specific. Can you share your Storyline project file with us so we can look at what you have set up? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing!
Thanks for reporting this! I see that you've connected with my teammate Jan, and unfortunately, they found out that what you see in your project file is a bug.
We'll let you know if there are any updates on this issue.
3 Replies
Hi Sarah,
I'm sorry to hear you've hit this snag! The flickering issue does not happen on my end, so it's possible that it is file-specific. Can you share your Storyline project file with us so we can look at what you have set up? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing!
Hello,
I sent the project directly to an articulate customer service rep for
support who reached out to me.
Thank you,
Sarah Ness
Hi Sarah,
Thanks for reporting this! I see that you've connected with my teammate Jan, and unfortunately, they found out that what you see in your project file is a bug.
We'll let you know if there are any updates on this issue.