J'ai plusieurs fois utiliser cette fonction afin de permettre simplement aux apprenant de recommencer un test.
Cependant, je suis supris de constater qu'il fonctionne mal sur un de mes fichier Storyline pourtant simple. La majorité du temps il ne produit pas d'effet, si ce n'est d'arriver sur une diapo vide. Et parfois, de façon vraiment aléatoire, il arrive à recommencer le module.
We are happy to help! It's hard to tell why the course is ending up at an empty slide without seeing the project file. Do you mind sharing the .story file with us and we'll be happy to take a look?
I have sent it amonth ago to the french ressellers support. They said me that they have sent it to your team. And come back after an answer to tell me.
It seems to be a random bug, because sometimes it works, or not. I tried different version of software (see the one with some OK try on Software version). And with this one some things works (without Drag and Drop), some things don't.
With an older file I did 3 years ago, more complex content, and button Retry, it works.
Strange.
Thank for your help, because it's a stop point to integrate other content in our vocational training.
Thanks for sharing copies of your project files. I tried testing them on my end and I was able to restart the course consistently and without any issues. Here's a link to one of the courses that I tested.
Since the behavior might be isolated on your end, kindly provide me with the following information so I can test your course more accurately:
Which browser are you most commonly using to view your published courses? Are they updated to the latest version?
Would you mind making a Peek 360 recording of the issue so I can try and replicate the behavior using the steps in the recording?
Thanks so much for answering Jose's follow up questions! It's very helpful and we appreciate it.
I'd like to have our Support Engineers take a closer look at this issue. I've gone ahead and opened a support case on your behalf. We'll be in touch via email to continue the conversation. Thanks so much for your patience.
5 Replies
Hello La DIGITEAM!
We are happy to help! It's hard to tell why the course is ending up at an empty slide without seeing the project file. Do you mind sharing the .story file with us and we'll be happy to take a look?
Hello Lauren,
I have sent it amonth ago to the french ressellers support.
They said me that they have sent it to your team. And come back after an answer to tell me.
It seems to be a random bug, because sometimes it works, or not.
I tried different version of software (see the one with some OK try on Software version).
And with this one some things works (without Drag and Drop), some things don't.
With an older file I did 3 years ago, more complex content, and button Retry, it works.
Strange.
Thank for your help, because it's a stop point to integrate other content in our vocational training.
Have a good day.
Hello La DIGITEAM,
Thanks for sharing copies of your project files. I tried testing them on my end and I was able to restart the course consistently and without any issues. Here's a link to one of the courses that I tested.
Since the behavior might be isolated on your end, kindly provide me with the following information so I can test your course more accurately:
Looking forward to your response!
This one you share link works.
I've done it 2 month before, with Storyline.
That's what is strange, that is the 2 other files doesn't work.
It's not related to browser, because it doesnt work on Previw in Storyline.
It doesnt work on Rise embed.
I use updated version of Chrome.
Yes the behavior is replicated in Review 360.
It's crazy.
I also tried from my Mac, updated, with Windows 10 uptodate and Parallels desktop.
Problem is the same.
Hi La DIGITEAM,
Thanks so much for answering Jose's follow up questions! It's very helpful and we appreciate it.
I'd like to have our Support Engineers take a closer look at this issue. I've gone ahead and opened a support case on your behalf. We'll be in touch via email to continue the conversation. Thanks so much for your patience.
I hope that you have a great weekend!