Font bug

Jun 20, 2014

I have been experiencing a font bug. Several other colleagues are editing storyline files, but when I open them the text in the naviation buttons doesn't display properly (we have hidden the standard player and have buttons on master slides). Sometimes the text spills over two line, other times it changes to a smaller font. (The font we are using is Calibri 16.5).  If I go into the button states and click on them the text which spilled over to the next line corrects itself to one line!

The weird thing is that when I select the text as an object it says it is 20.5, but when I select the text to edit it says 16.5. I've always had this issue in Storyline and just got used to it thinking it was a 'feature'. However I have just discovered that for my colleagues it is 16.5 when selected as an object or when editing the text.

Does anyone know what could be causing this issue?

I'm going to try reinstalling the Calibri font and if that doesn't work I might have to reinstall storyline.


3 Replies
Christine Hendrickson

Hi Julian, 

Before you reinstall, it may be that you're using a different DPI than the other developers:

Storyline will function as expected when Windows is set to 96 DPI (dots per inch).

Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:

*  Elements of the application are misplaced or distorted.

*  Objects are misplaced or distorted when previewed or published.

*  Zoomed images don't work as expected.

*  Font sizes are incorrect after using the translation features.

• Here's how you can switch to 96 DPI

If that doesn't help, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.

Let us know if you see any improvement.


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