Font issues
Nov 24, 2014
Wondering if anyone has come across this problem. Our client requires us to use Helvetica in Storyline 2 however this was quite problematic for us. It was suggested that we use an alternative to Helvetica (Neue Haas Grotesk Disp) so we switched all font over. We are still having issues with the font and it seems to be a horizontal spacing issue however it is not consistent. I have attached an example here. Hoping someone can help as this is a huge problem for us!
16 Replies
Hi Lisa! Would you be able to share you .story file for us to take a look at? We are working on some font issues in SL2 and it would be great to know if this is related. You can submit your file here.
I can however this is confidential material that I don't want to share widely. How do I upload a confidential file?
Hi Lisa! I shared a link in my response above.
Here it is again if you need it.
Hey, Leslie! I'm seeing the same thing with many of the flavors of Helvetica Neue, which one of my clients has standardized on.
Interesting, thanks for sharing Gerry. That made me change my search up a bit, and I am seeing those issues reported as well.
You're welcome. :)
Here's another sample. Look at the lowercase "r's." Font is Helvetica Neue LT Standard at size 16.
Yes, thank you! I've already added this thread to that QA Report so that I can update this thread when applicable. I appreciate it Gerry :)
I've have seen a number of font oddities in SL2. Helevtica Neue has definitely been one along with any of the designs by Frutiger (e.g., Univers, Avenir, Frutiger) that have the multiple widths and weights signified by numbers. I get a lot of strange substitutions with them where bolding doesn't publish properly and other weird things. I need to more closely note what is happening and then I'll report what I'm seeing...
Thanks Brett!
Just updated Storyline 2 to the new Update 2. Then I opened the same project the sample above is from.
Have to say, things look a lot better so far . . . :)
So, if you use SL2, try updating to Update 2 and see what you get.
Sorry, SL2 newbie here. How do I get update 2?
Hi Lisa
In SL2 go to the HELP ribbon and click 'Check for updates
Hi Lisa!
You can also find all the details and a download here :)
I have downloaded update 2 however nothing has changed re font. I am
running out of time on this project. Any ideas on how to fix?
I will continue to work with you in your support case Lisa :)
In some cases, you may find that Helvetica font doesn't look right when you preview or publish your course. This issue was fixed in Update 5 for Articulate Storyline. See this article for more information.
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