Did your colleague see a particular error message? I'm not sure what you meant by Articulate didn't authorize it when trying to open the file?
Had she already done the repair/reinstallation at that point? If so, with Storyline 1, 2, or 3 you'd need to reactivate with a valid serial number and with Articulate 360 you'd need to log in with your Articulate ID.
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Hi Jessica,
Did your colleague see a particular error message? I'm not sure what you meant by Articulate didn't authorize it when trying to open the file?
Had she already done the repair/reinstallation at that point? If so, with Storyline 1, 2, or 3 you'd need to reactivate with a valid serial number and with Articulate 360 you'd need to log in with your Articulate ID.
Also, keep in mind that if you and your colleague are sharing the file back and forth, you'll want to follow these steps for collaboration and the best practices here for file names/paths and locations.
Hi Ashley,
Thanks for your help but it still does not work.
Here is the message (in French) appearing when I try to open Storyline or a Storyline file.
Jessica
Here is the file attached
She solved it !
Happy to hear she fixed it, Jess! Do you know what she did? Just want to make sure it's not something she'll run into again.
Please also let your colleague know our Support Engineers are accessible 24/7 through this case form. They'll be happy to help figure this out!
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