Format Shape Fill isn't working

Mar 14, 2023

Hi! I have an oval that I am trying to apply a gradient to, and I am trying to use custom colors. However, when I try and change the colors on the stops, it briefly changes the colors and then reverts to the color I don't want. 

Then I tried the pattern fill tool. I changed the color to my chosen pattern, which worked the first time. But when I tried to change patterns, the pattern stayed orange (default) even though the foreground color was my chosen color. 

Please help! 

3 Replies
Jose Tansengco

Hello Michelle, 

Sorry to hear that the you are having issues when editing the colors of your shapes. 

I recommend doing a repair of your Storyline 360 installation to see if this helps address the behavior.

If the issue persists, would you be willing to make a recording of the issue so we can attempt to replicate it on our end? We'll be better able to help you once we know more about how it is encountered. 

Jose Tansengco

Hi Karla,

Sorry to hear about your experience. I'd like to ask a few questions to help clarify your experience: 

  • For the color picker issue, does it only happen when you work on your extended screens? Does moving the application to your primary screen allow it to work again?
  • Have you tried adjusting the 'Scale' value in your Display Settings to 100%? To change this setting, right-click on your desktop and select Display Settings. 

  • Are you able to consistently replicate the behavior using any shape, or does this only happen to certain shapes? 

I'd also recommend doing a repair of Storyline 360 as an initial troubleshooting step. If this issue persists after doing a repair, open a case with our support team here so we can take a closer look at what's happening