Forum Discussion
Format Shape Fill isn't working
Hi! I have an oval that I am trying to apply a gradient to, and I am trying to use custom colors. However, when I try and change the colors on the stops, it briefly changes the colors and then reverts to the color I don't want.
Then I tried the pattern fill tool. I changed the color to my chosen pattern, which worked the first time. But when I tried to change patterns, the pattern stayed orange (default) even though the foreground color was my chosen color.
Please help!
3 Replies
Hello Michelle,
Sorry to hear that the you are having issues when editing the colors of your shapes.
I recommend doing a repair of your Storyline 360 installation to see if this helps address the behavior.
If the issue persists, would you be willing to make a recording of the issue so we can attempt to replicate it on our end? We'll be better able to help you once we know more about how it is encountered.
- KarlaVanderb485Community Member
Mine is doing the same- first the color picker stopped working on my extended screens, now this- it's terrible and slowing me down on a deadline!
Hi Karla,
Sorry to hear about your experience. I'd like to ask a few questions to help clarify your experience:
- For the color picker issue, does it only happen when you work on your extended screens? Does moving the application to your primary screen allow it to work again?
- Have you tried adjusting the 'Scale' value in your Display Settings to 100%? To change this setting, right-click on your desktop and select Display Settings.
- Are you able to consistently replicate the behavior using any shape, or does this only happen to certain shapes?
I'd also recommend doing a repair of Storyline 360 as an initial troubleshooting step. If this issue persists after doing a repair, open a case with our support team here so we can take a closer look at what's happening
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