Formatting text in text input box will not stick


I'm trying to set the text format in an text input box, but the input box resets to it's preset when I click outside of the box. How do I set the input box to the formatting I want? 

This input box was added after screen recording a software interaction, but the problem also happens when I manually insert my own text input box.

Please help.


24 Replies
Christine Hendrickson

Hi Wes,

Have you checked to see if the text box is set to "auto fit"? Right-click on the object and click on "Format Shape". 

You should be able to adjust the options shown below to fix the problem:

If you change the option to "Do not Autofit" it should reflect any changes you made to font size.

Let me know how it goes.



Christine Hendrickson

Hi Wes!

Sorry for the delay. I was just about to take another look, but I saw your last post. When I worked with it last, it was updating, even after I clicked off of the box. However, I did notice that if I re-opened the original file, the bold formatting had stayed in place, but not the size.

If it's working for you now, that's awesome I didn't try locking it down, due to some time restrictions. If you have any other problems with us, let us know!

Thanks Wes! Hope you have a great evening.


Heather Ceana Schmidt

Hi All,

I'm having the same problem, and locking the text box after changing the size is not working. I have already changed this from "do not autofit" to "Shrink text on overflow".

Wes, what do you mean by "locking it down", so that I can try it.

My font starts out fine, until you try to type, then it disappears and I get what you should see in the screen shot.

I need the input box that small, and am trying for an Arial 8pt as font. I need people to be able to see what they're typing.


Heather Ceana

Ashley Terwilliger-Pollard

Hi all,

I wanted to provide an update here, as Storyline 2 Update 10 was just released, and included a number of fixes which you can see in the release notes available here. The items you all may be particularly interested in are the following:

Fixed issue where text would be improperly sized in text-entry fields,
Fixed issue where text would be improperly formatted in text-entry fields,
Fixed issue where text would change fonts in text-entry fields

You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.