Frame on slide in Storyline 2 prevents trigger from working
Feb 17, 2017
Hi all.
I just had a weird experience with a short, simple Storyline 2 course, whereby I for the life of me couldn't get a trigger to work. It was just a simple "when the user clicks the button, jump to another slide" scenario. However, no amount of editing / deleting and recreating the trigger, or deleting and recreating the control button, or use of a hotspot, or even deleting the slides involved and creating new ones with new trigger links did a thing to help. When I clicked the button, nothing happened and I stayed on the same slide, no matter what I tried.
The slide that had the button also included a video clip that was inserted on top of a frame (shape). When I eventually resorted to creating new slides, and adding the various elements back onto them one by one, previewing the result before adding the next item, in order to try and discover which if any of them was the culprit (have never experienced any trigger problems before on Storyline 2), it turned out that the frame under the video seemed to be the issue. Once I removed the shape from under the video clip and just put the clip directly on top of the slide background, the link worked again!
Very weird and totally illogical, but there it was. Any thoughts?
7 Replies
Hi Graeme
are you using the built player navigation or custom buttons?
Hi.
I used the inherent Storyline buttons under the Controls tab, which come with provision for a trigger already built into them.
Were you publishing to html5 or flash? Did you have triggers to hide or disable the button on timeline start then enable triggers?
I've seen this with custom buttons where a shape was partially overlapping the next button so the users area to click wasn't consistent and I've seen it with a file published to html5 but once the slide was deleted and recreated it worked.
The wonders of software ;-)
My button was permanently visible and active on the slide, never hidden. I had it positioned in the corner of the slide, but as there wasn't a lot of space between it and the frame, I suppose it's not impossible that they may perhaps have overlapped a tiny bit. Don't think so though.
I actually published using the CD option, in order to burn the output onto a DVD. I guess that's still html format.
Hi Graeme!
Really strange that a simple frame around the video would cause all of that trouble! If you'd like us to take a look at your file, you're more than welcome to shoot it to us here. We'd definitely want to know if this is reproducible in a new file, in which case we would create a report for our Quality Assurance team.
Hi.
Thanks for the response.
It's working at last, so for my purposes no harm done. However, when I get the chance I'll see if I can duplicate the issue by adding back the frame, and if I get the same situation I'll send it on to you.
Appreciate.
Sounds like a plan, Graeme. Thanks for coming back around to give us an update!
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