Freeform drag and drop not working Surface Pro

Hi, Nisha. Thanks for reaching out about this behavior! I'm so sorry you're running into this problem.

We've identified an issue where the entire screen moves when dragging objects in a drag & drop and touch slider interaction when using a Surface Pro. We're investigating why this is happening, and we'll share more insight once we nail down the culprit. 

Are you able to share your .story file with us? Your description seems to match the bug report, but we're happy to confirm that and share our findings with you!

Hi Katie. Sorry for the late reply, I missed your response and just saw it now. Unfortunately due to client confidentiality, I can't share the file with you.

I would greatly appreciate if you could let me know when you have an update on this bug.

No worries, Nisha! Appreciate you circling back, and I completely understand. Our Support Engineers keep all files confidential and are happy to sign an NDA – of course, if that works for you and your client!

While I don't have an update to share today, I promise we'll keep you in the know about any new information regarding this behavior when using a Surface Pro. Here's an inside look at how we tackle bugs once they're reported!

Hi, any updates on this issue?

Hi there, Poe.  I don't have an update yet.  What version of Surface Pro are you using?

I am also still waiting on a fix for this issue. Surface Pro 3. Open case #01424938 from July of 2018. Storyline files were given to reproduce issues, and were confirmed.

Was told to use keyboard and mouse as workaround or use flash version with re-installing triggers. Reinstalling triggers didn't work as said. 

Unfortunately, telling our clients to use a mouse and keyboard on a device with a touchscreen sound absurd to them. And I would tend to agree.

Any update would be great.

Hi Cameron,

Thanks for sharing your case number, and I was able to find the bug you worked on with Abel too. I don’t currently have any updates, but you are now subscribed to this conversation which means as we share updates here, you’ll automatically be notified.

Please let me know if I can help with anything else.

Hi, any updates on this issue?

Good morning, Zi!

We're still looking into these behaviors, and we'll share an update in this discussion as soon as we know more. Thanks for bearing with us!

In the meantime, could I grab your version of Storyline and Surface Pro?

Hi Zi!

Oh no, it looks like your contact information came through to the forums instead of the attachment!

Could you click this link to open our conversation and use the Add Attachment button to include the Surface Pro 4 specs in your reply? You can also edit your signature in the previous reply if you'd like! 

Hey!

Here are the specs for my Surface Pro 4, and also the Storyline Output files for my course. Thanks.

I appreciate these details, Zi!

I'm going to share them with our team and keep you posted on any new information!

We have just painfully stumbled across this issue as well. Customer end users are stuck, unable to complete drag and drop in Edge on Windows tablets.  Customer cannot deploy Chrome to end user tablets. It is disappointing to see that Articulate has known about this for a year and has not addresed it.  We are going to be forced to customize off-the-shelf courses for our customer, an unanticipated, expensive proposition that we have to eat. We were assuming "works in Edge" means "works in Edge".  Here's hoping you're going to say you're going to release and update to Storyline 360 very soon that addresses this issue.  Just adding my 2 cents so I am notified when this Discussion is updated.

Hi everyone,

Great news! 📰

We are no longer seeing the issue with the Freeform drag and drop not working on Surface Pro.

If you run into another issue using the latest update of Storyline 360, please reach out to our support team directly here.

Hello everyone!

Popping in to share that we are no longer seeing the issue with Drag and Drop interaction via Touch Screen on Surface Pro when testing with a Surface Pro 7 and the latest update of Storyline 360, which is Build 3.61.27106.0.

If you run into another issue using the latest update of Storyline 360, please reach out to our support team directly here.

I am still having this issue on my Surface Pro 8. Works just fine on my iPad but sliders and dials are not working at all on my Surface Pro 8. This is going to cause me A LOT of embarrassment 

I have contacted the support team but I will not be holding my breath

Hello Kai!

Great idea opening a case! I see you've connected with my teammate, Ian, and he's gathering information regarding your environment. The issue seems related to a reported problem where slider and dial interactions do not drag when using a Surface tablet/touch.

To avoid confusion and keep all the information in one place, let's continue the conversation in your support case!

Thanks for your patience!

Hi everyone,

I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.

One of the bugs we've fixed is: 

• Sliders and dials didn't work on touchscreen devices.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!