Garbled Audio after video in Safari

Hi Team,

We have an issue when playing Storyline 360 files in the Safari browser. The audio plays correctly the first time you open the course but when you close the course and open the course again the audio is garbled. This seems only to happen more often if you play one of the videos in the course. 

Sofware: Storyline 360

Browser: Safari

1 Reply
Lauren Connelly

Hi Anoop!

Oh no, sorry you've run into this! I'm happy to take a look at your file to see why the audio is inconsistent after re-loading the course.

Are you able to share your file with us? You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.