Getting a "The File Exists" error

May 02, 2016

Hi all,

I hope you're all doing well.

I set up a .story file that I wanted to use as a cover page for short teleconferences. Every time I try to use Save As, I get an error message that says "The File exists." See attached. The file does get saved (can see it in Windows Explorer), but it doesn't open in Storyline. Then, when I go into Windows Explorer to delete, just clicking once on the file gives me a blue crash screen and reboots my computer.

Has anyone had this happen before? Any troubleshooting ideas?


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