Hi all, I'm having trouble accessing the Glossary with JAWS 2020.2001.70 screen reader in Chrome (latest).
Using Tab, Arrow, Enter and Space keys I am only able to access the glossary Terms.
The only way I found that I could access the Term Definition was to double click with my mouse in the region. I could then use my arrow keys to read all content in the region.
Thanks for taking the time to record a Peek! So helpful!
I've reached out to our team to gather more details on why this is behaving a certain way. To move through the Glossary, you'll need to use the arrow keys so that both the term and definition are read. Using the Tab key will skip over the definition and also cause the user to get stuck.
I've recorded a short video for you to explain this approach! I'm here if you have any questions.
Thanks Lauren. Appreciate the demo. I'll give that a go.
Just some further information. I tested using NVDA on Chrome, and it worked as expected. Tabbing to the Term, I could then use my down arrow to read the definition, so I'm not sure if it is a JAWS problem??
Hi Lauren, I just tried to access the Glossary Terms and Definitions using JAWS/Chrome and the method of using the down arrow key once the Glossary has been selected and it did not work for me.
Chrome Version 83.0.4103.116 (Official Build) (64-bit)
Thanks for sharing these details! I'm seeing the inconsistency on my end too. The definitions are ignored when using JAWS 2020 and Chrome. When using NVDA and Chome, I can hear both the terms and definitions.
The way the NVDA behaves is expected behavior so it must be a glitch with JAWS and Chrome 83.
4 Replies
Hi Sam!
Thanks for taking the time to record a Peek! So helpful!
I've reached out to our team to gather more details on why this is behaving a certain way. To move through the Glossary, you'll need to use the arrow keys so that both the term and definition are read. Using the Tab key will skip over the definition and also cause the user to get stuck.
I've recorded a short video for you to explain this approach! I'm here if you have any questions.
Thanks Lauren. Appreciate the demo. I'll give that a go.
Just some further information. I tested using NVDA on Chrome, and it worked as expected. Tabbing to the Term, I could then use my down arrow to read the definition, so I'm not sure if it is a JAWS problem??
Hi Lauren, I just tried to access the Glossary Terms and Definitions using JAWS/Chrome and the method of using the down arrow key once the Glossary has been selected and it did not work for me.
Chrome Version 83.0.4103.116 (Official Build) (64-bit)
JAWS 2020.2003.13
Hi Sam!
Thanks for sharing these details! I'm seeing the inconsistency on my end too. The definitions are ignored when using JAWS 2020 and Chrome. When using NVDA and Chome, I can hear both the terms and definitions.
The way the NVDA behaves is expected behavior so it must be a glitch with JAWS and Chrome 83.
Here's my test!
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