12 Replies
Ashley Terwilliger

Hi Lawrence,

Were you able to try it on a brand new file after installing the font? I wonder if the first version of the file somehow has those trace elements left over, causing some issues. If the new file works, you could look at importing your existing file into a new file, or going to change the font on each slide manually as "reset" of sorts.

If it's still not working, it'll be a file I'd want to have our Support Engineers take a look at. You can upload it to them here. 

Ashley Terwilliger

You did Lawrence - and it came through. Also just wanted to also give you a heads up that responding via email includes your signature here in ELH. You are welcome to visit the forum discussion and click on the "edit" below your post to remove that information. No worries on our part - just in case you don't want your information publicly!