Graphic boxes not appearing when published

Sep 11, 2013

I have a few graphic boxes with dottted border that does not show up when published, on scorm cloud, or when viewed in our LMS.

Here's what it should look like and what it looks when published. Any ideas?

1 Reply
Ashley Terwilliger-Pollard

Hi Melissa, 

If the images look good within the project, but not when previewing or publishing, I'm wondering if it may be an issue with the file itself, its location or possibly rendering issues.

First, please make sure that you're working with local project and image files.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores)

If the images still aren't showing up, please create a new, blank Storyline project. Try using the same images in the new project. Does the same thing happen?

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