Green screen of death!
Oct 29, 2012
I am testing a Storyline presentation which contains a number of mp4 files as converted by Storyline from mov files. On most of the machines I have tested it on it all works fine.
However on one laptop machine running Windows 7 it mostly plays OK but about 1 in 4 of the movies don't render the image - producing either a "green screen of death" or pixilated slime where some rather beautiful movies should be rendered instead. As I say, on most machines it's fine. This isn't strictly a Storyline issue as when I played an mp4 movie on the same machine from a local server as a raw mp4 which hadn't gone anywhere near Storyline the same thing happened, but I wonder if anyone who has come across this before whether you could advise. The problem is totally inconsistent - always the worst type of troubleshooting issue to deal with. Might it be to do with the version of QuickTime running on that machine - the download connection is the same as other machines on the same network and locations? Any help would be gratefully received.
4 Replies
I am having this issue also... As of right now, it only occurs when an MOV file plays in Storyline. I checked it in IE8, FIrefox 19.0.2, and Google Chrome 25.0.1364.172 m. The green screen appears on IE and Firefox... works fine in Chrome. I upgraded my Flash Player and my Quicktime is updated, just in case, and it still doesn't work in IE or Firefox.
So, I tried it on another computer using IE9 and it worked, on the iPad it worked, and in Safari it works.
Strange... I don't know if this is becuase they are MOV files... would replacing them with MP4 files work?
Thank you.
Blake,
The .movs are actually being converted to mp4 when the course is published.
One thought...
If you go into the published output and play each of the mp4 files individually, do you notice any corruption?
Mike
Thanks Mike. Strange thing... everything worked fine yesterday and then today boom! But, then I started thinking... what would tech support say... "Have you restarted?" So I took that imagined advice and restarted... and... like magic .... it works. Must be those Gremlins at night.
Thank you.
Blake,
That's too funny. I almost always skip that step, thinking "come on, how can a simple restart solve anything!" Hence, I never think to offer it as advice.
So I amend my previous post to say "Hey, have you tried rebooting, you'd be amazed at it's effectiveness with .mov playback!"
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