Hello. I was trying to replace a video on the Storyline file. Neither is the video getting replaced nor is the video getting inserted.

Jun 22, 2022

So, the status of the video remains unchanged with options such as replace a video or insert video > video from file. I'm wondering how this can be fixed.

The storyline file is not getting updated/ saved. There has been a lot of effort and time invested in this eLearning and am overtly concerned about re-working on it.

I'm looking forward to your suggestions and recommendations on how to solve this problem/ issue.

1 Reply

Maria Costa-Stienstra
Staff

almost 2 years ago06/24/22 at 1:55 pm (UTC)

Hi, Juliana, and welcome to E-Learning Heroes! ✨

Thank you for reaching out!

Let me ask you a few questions to help you troubleshoot the issue:

Are you working from a local hard drive? We don't recommend working with files on a network drive.
Is this happening with one specific .story file?
Have you attempted to repair Storyline 360? Here are the instructions.

If a repair doesn't solve the issue, or if it's specific to a file, I'd recommend opening a support case with our engineers.

Let me know if this works!