HELP! Entire project lost!

Help!  Storyline crashed and when I try to access the file EVERYTHING in it is gone!  There is NOTHING showing in Story view.  Under recent projects, it says that I last accessed it at the correct time and it shows the correct cover but EVERYTHING is gone!!!!!!!

HELP!!  Any ideas on how to access it again? !!!1

6 Replies
Steve McAneney

Danielle Wallace said:

Hi 

Oddly the file size is still huge and appears that the file is there intact.  I've tried File > Restore in the windows directory and that restored it to a version a few weeks ago.  I'm trying to see if I can restore it further

Danielle


I'm no IT expert, but if the file only died yesterday, but you still can't open a version from weeks ago after rolling back your computer, surely this is a problem with a Storyline system file, not the actual project? Will other Storyline projects open OK? Try uninstalling and reinstalling Storyline itself, and possibly the same for flash player (just a stab in the dark, but flash used to cause me endless problems when I used Adobe Captivate). Hope this helps. This is exactly why I back up my projects every day. 

Ashley Terwilliger

Hi Danielle,

I see that you're also working on this issue with Jayem and he confirmed that he was able to reproduce the issue on the file you shared. He also offered these reminders regarding working with Storyline: When creating, editing, or publishing a Storyline project in the future, we recommend working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources. Here's a helpful article for you: 

http://articulate.com/support/kb_article.php?product=st1&id=cw6rhkr2xpxr 

Additionally, as you mentioned there is a known issue with importing Question banks into a Storyline project.