Help - Storyline has frozen!

Sep 12, 2013

I have been working on Storyline for most of the day and I have not saved it for a few hours. I was working on changing some states when it froze.  I have closed other running programmes on my computer but it has not helped. Have I lost my work?

14 Replies
Jane Brotchie

I'm revisiting this old thread as I have had a recurring problem with saving work and it might save someone else some tears and time. After much troubleshooting, I've discovered the problem was my automatic back-up. I'm in the UK and am using BT back-up. If I switch this off, I have no problem with saving.

Joe Dey

Jane

Storyline can freeze up quite often and as others have said the trick is to save regularly.  That said I always forget to.  Anyway in Windows 8 (before my upgrade to 8.1) SL froze and I accessed the task manager (Ctrl-Alt-Del) and ended the frozen program and I was offered the possibility to save it before it closed down.  Sadly it doesn't seem to work in Win8.1.  It used to work in Win7 before one of those updates was installed but not any more.

Joe

Jon Doe

It's 2021 now so I hope that Storyline Articulate has a temporary save or something like that. As it seems, they do. My project froze and I could not do anything. As recommended by Joe, I used task manager to end the frozen storyline program, BUT I did not recieve any possibility to save the program. I was ready to throw myself in a river. I then opened the project hoping for a miracle and what do you know, it saved the previous version as a "recovered version" and I could press save to save the whole project. So I guess they implemented some sort of failure cover? I'm grateful.

Ren Gomez

Hi Jonas,

That's right, and I'm so glad it helped! As of Storyline 360 Update 29, Storyline has an Auto-Recovery feature that allows you to recover a corrupt project. You can choose the default interval in the General Options. Take a look at the user guide below:

Dana Farrar

A year later...I had Storyline freeze and I forced it to close.  When I clicked on the file name in my Documents folder, it opened the generic Storyline program landing page - no recovery option.  Now, I cannot even find the file I was working on in my Documents folder.  I do have a "Title - Storyline Output folder" but don't know if there is anything I can recover from there.  Any help would be greatly appreciated!

Maria Costa-Stienstra

Hi, Dana. 

I'm sorry to hear you can no longer open your project after closing Storyline!

You can check if it's still available in the TEMP folder. Here are the steps:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 
  2. Scan the contents of this folder for a file that starts with the name of the project. If you find one, copy it to your desktop. 
  3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
  4. Double-click the file to open it in Storyline. 

I hope this helps!