I have been working on Storyline for most of the day and I have not saved it for a few hours. I was working on changing some states when it froze. I have closed other running programmes on my computer but it has not helped. Have I lost my work?
Sorry Jane to hear it. :-( I try to save ever 10-15 minutes just in case, and it's also a good idea to keep a back up copy of your file for additional "just in case" scenarios.
I'm revisiting this old thread as I have had a recurring problem with saving work and it might save someone else some tears and time. After much troubleshooting, I've discovered the problem was my automatic back-up. I'm in the UK and am using BT back-up. If I switch this off, I have no problem with saving.
Storyline can freeze up quite often and as others have said the trick is to save regularly. That said I always forget to. Anyway in Windows 8 (before my upgrade to 8.1) SL froze and I accessed the task manager (Ctrl-Alt-Del) and ended the frozen program and I was offered the possibility to save it before it closed down. Sadly it doesn't seem to work in Win8.1. It used to work in Win7 before one of those updates was installed but not any more.
It's 2021 now so I hope that Storyline Articulate has a temporary save or something like that. As it seems, they do. My project froze and I could not do anything. As recommended by Joe, I used task manager to end the frozen storyline program, BUT I did not recieve any possibility to save the program. I was ready to throw myself in a river. I then opened the project hoping for a miracle and what do you know, it saved the previous version as a "recovered version" and I could press save to save the whole project. So I guess they implemented some sort of failure cover? I'm grateful.
That's right, and I'm so glad it helped! As of Storyline 360 Update 29, Storyline has an Auto-Recovery feature that allows you to recover a corrupt project. You can choose the default interval in the General Options. Take a look at the user guide below:
A year later...I had Storyline freeze and I forced it to close. When I clicked on the file name in my Documents folder, it opened the generic Storyline program landing page - no recovery option. Now, I cannot even find the file I was working on in my Documents folder. I do have a "Title - Storyline Output folder" but don't know if there is anything I can recover from there. Any help would be greatly appreciated!
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Hi Jane,
Unfortunately the answer is Yes, you have more than likely lost your work.
SL doesn't have any form of auto save/recovery system built in so you have to be scrupulous in manually saving your work.
Sorry I can't provide a solution for you.
Ok, much as I feared. That's a hard lesson to learn.
But it's one I doubt you'll forget. We've all been there.......
Sorry Jane to hear it. :-( I try to save ever 10-15 minutes just in case, and it's also a good idea to keep a back up copy of your file for additional "just in case" scenarios.
I'm revisiting this old thread as I have had a recurring problem with saving work and it might save someone else some tears and time. After much troubleshooting, I've discovered the problem was my automatic back-up. I'm in the UK and am using BT back-up. If I switch this off, I have no problem with saving.
Thanks Jane for sharing the update here!
Jane
Storyline can freeze up quite often and as others have said the trick is to save regularly. That said I always forget to. Anyway in Windows 8 (before my upgrade to 8.1) SL froze and I accessed the task manager (Ctrl-Alt-Del) and ended the frozen program and I was offered the possibility to save it before it closed down. Sadly it doesn't seem to work in Win8.1. It used to work in Win7 before one of those updates was installed but not any more.
Joe
Thanks Joe for sharing your thoughts here with Jane.
This method works with Windows 10!! I was able to save my work (9.24.2020) - Thank you!
Good Post - saved my work using Task Manager! - Thank you for those who posted solution
It's 2021 now so I hope that Storyline Articulate has a temporary save or something like that. As it seems, they do. My project froze and I could not do anything. As recommended by Joe, I used task manager to end the frozen storyline program, BUT I did not recieve any possibility to save the program. I was ready to throw myself in a river. I then opened the project hoping for a miracle and what do you know, it saved the previous version as a "recovered version" and I could press save to save the whole project. So I guess they implemented some sort of failure cover? I'm grateful.
Hi Jonas,
That's right, and I'm so glad it helped! As of Storyline 360 Update 29, Storyline has an Auto-Recovery feature that allows you to recover a corrupt project. You can choose the default interval in the General Options. Take a look at the user guide below:
A year later...I had Storyline freeze and I forced it to close. When I clicked on the file name in my Documents folder, it opened the generic Storyline program landing page - no recovery option. Now, I cannot even find the file I was working on in my Documents folder. I do have a "Title - Storyline Output folder" but don't know if there is anything I can recover from there. Any help would be greatly appreciated!
Hi, Dana.
I'm sorry to hear you can no longer open your project after closing Storyline!
You can check if it's still available in the TEMP folder. Here are the steps:
I hope this helps!
Maria Costa-Stienstra--if you didn't just save my whole day!!! <3