HELP! When reviewing quiz, the slides "jump" or zoom in and out as you review a quiz

Hey Maureen,

I appreciate the video and that is definitely odd behavior there. 

When reviewing your course, which web browser are you using? With your permission, would it be okay if you shared your file? If you would prefer to send it privately, please feel free to connect with our Support Engineers and we would be happy to dive deeper! We'll let you know our findings and will delete it after having a closer look.

Hi Vincent,

I am using both IE11 and Chrome. The problem occurs regardless of the browser. Anna reached out to me via support and I sent her my file.

Thank you for your help!

Maureen

Awesome, Maureen! I saw Anna sent you a note with some additional questions and looking for more details on repro steps, so definitely reach back out to her when you have a chance. 

I'm also having this issue -- can  you please post the resolution once that happens, or keep us in the loop somehow? Thx!

Hi Ann,

It looks like Anna and Maureen are still working to get to the root of the issue in her file. We'll be sure to update this discussion on any resolutions that are found!

If your need is urgent, feel free to reach out to one of our support engineers and they'll dig into your file to see what could be causing the glitch!

Hi Ann

We have not come up with a solution yet. I noticed it happens whenever I copy a graded question from one story file to another. Is that the same results you get?

I have to create an entirely new slide without copying any of the items from another slide to stop the "jumping." I haven't been able to fi an existing slide with the problem.

Thanks for your help,

Maureen

I honestly can't remember which file I was having the issue with. But it was after getting results on a quiz, I click "review" and when going from page to page, the slide jumps/resizes when going to another page. 

Hi Ann,

OMG, I figured out why the quiz slides zoom in and out during review.

 I used the modern player for these courses. I created a custom Submit button on my quiz slides and did not have any navigation buttons on the player.

When in review, the next and back buttons are on the player, reducing the size of the slide, which is causing the slide to "jump" or "zoom" in and out! So the player is too responsive lol!

After extensive testing and rebuilding of all my assessments, that is the only that fixed the issue. Does this help you?

Maureen

Hi Ann and all,

I have a course that does not have the problem listed above, uses the modern player, and uses a custom Submit button during the quiz.

So there must be another solution.

Maureen

Hi Maureen,

Thanks for popping in and sharing your additional testing and findings.

I've passed this information along to Anna in your support case so that you can continue working together.