I am working in Storyline 360 and upon reviewing in Review 360 there is a white line showing up on all of my gray slides. These slides were imported from PPT and do not show in the original deck and do not show in edit or build view. Help! Attachments attached.
I understand that you see a white line after you publish slides imported from PowerPoint that have a gray background. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
Which version of Storyline are you using? I am using Storyline version 3.76.30446.0.
Which version of PowerPoint are you using?
Is this happening with more than one file or is this the only one?
How are you publishing your course? Are you publishing to Web, LMS, Review 360, Word, or Video?
I’ve attached a Story file that I created in Storyline 360 with a slide imported from PowerPoint. The background displays properly after publishing to Review 360. Do you mind opening it on your end to see if you notice the same behavior?
Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot?
Thanks for reaching out and I look forward to your response!
Hi,
I don't see an attachment. My responses are below:
* Which version of Storyline are you using? I am using Storyline version 3.76.30446.0. I'm using the same version
* Which version of PowerPoint are you using? PPT Version 2304
* Is this happening with more than one file or is this the only one? This is the only file so far
* Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior. Yes we have everything on "One Drive" I can check how to save on my local drive with IT
* How are you publishing your course? Are you publishing to Web, LMS, Review 360, Word, or Video? Review 360
I will upload course below.
Jennifer Mier| National Sales Training Manager
OBAGI Medical
jenniferm@obagi.com Mobile 904.891.8586
Thanks for sharing this information with us. It's very helpful to get a better picture of what you are currently working with.
I wanted to pop in and let you know that we're not seeing an attachment included in your most recent reply. Feel free to try again in a new reply and select the "Add Attachment" Button at the bottom left as you are crafting your reply.
Currently, it looks like part of your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I see you've opened a support case and shared your .story file privately with our support engineers. Great move! It looks like you've connected with my colleague Philam. You're in great hands working one on one with him!
Also, it appears that part of your e-mail signature came through when you replied via e-mail. You can remove that by clicking ‘Edit’ beneath your response.
5 Replies
Hi Jennifer,
I understand that you see a white line after you publish slides imported from PowerPoint that have a gray background. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
I’ve attached a Story file that I created in Storyline 360 with a slide imported from PowerPoint. The background displays properly after publishing to Review 360. Do you mind opening it on your end to see if you notice the same behavior?
Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot?
Thanks for reaching out and I look forward to your response!
Hi,
I don't see an attachment. My responses are below:
* Which version of Storyline are you using? I am using Storyline version 3.76.30446.0. I'm using the same version
* Which version of PowerPoint are you using? PPT Version 2304
* Is this happening with more than one file or is this the only one? This is the only file so far
* Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior. Yes we have everything on "One Drive" I can check how to save on my local drive with IT
* How are you publishing your course? Are you publishing to Web, LMS, Review 360, Word, or Video? Review 360
I will upload course below.
Jennifer Mier| National Sales Training Manager
OBAGI Medical
jenniferm@obagi.com
Mobile 904.891.8586
Hi Jennifer,
Thanks for sharing this information with us. It's very helpful to get a better picture of what you are currently working with.
I wanted to pop in and let you know that we're not seeing an attachment included in your most recent reply. Feel free to try again in a new reply and select the "Add Attachment" Button at the bottom left as you are crafting your reply.
Currently, it looks like part of your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Please let me know if you have any questions!
Resent
Jennifer Mier| National Sales Training Manager
OBAGI Medical
9950 Woodloch Forest Dr., Suite 1400
The Woodlands, TX 77380-4251
jenniferm@obagi.com
Mobile 904.891.8586
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Hi Jennifer!
Thanks for the follow-up!
I see you've opened a support case and shared your .story file privately with our support engineers. Great move! It looks like you've connected with my colleague Philam. You're in great hands working one on one with him!
Also, it appears that part of your e-mail signature came through when you replied via e-mail. You can remove that by clicking ‘Edit’ beneath your response.
We'll continue this conversation over in your support case.