Help with the captions button

Jan 04, 2023

I could use the help of this community.  I am using Articulate Storyline 360.  I have my project done.  However, I cannot get the cc button to appear on my articulate project when it is published.  Audio and captions are a part of my presentation.  At the first publish, it worked; but I then had to make a few edits to the content.  Now when I republish, the cc button does not appear.  In the Player option, I have the captions button selected.  In the preview mode of the player, I can see the cc button.  However, when I publish it to Review 360 or locally, the cc button does not appear.  What am I doing wrong? Please know that I am working locally on my project. 



1 Reply
Luciana Piazza

Hi Johnna 

Thanks so much for reaching out! I'm sorry to hear you are experiencing this closed captioning issue.

I see that you've opened a Support Case and that you are working with my colleague Ian. You're in great hands! 

We'll continue the conversation over in your support case.

Have a great start to 2023! 🎉