We have an app created that loads storyline content in ios webview. We are finding issues where when we call an external URL using the "Jump to URL/file" trigger, it does not trigger open the URL in the browser from the app. This was working in iOS 12.0. This started happening after 12.4 update onwards including iOS 13.0.
The same works in Android all versions.
We checked in both UIWebView and WKWebView for iOS.
Attached the sample storyline 3.0 file. Can you please check this content after publishing and let us know why it does not trigger the click event in the UIWebView and WKWebView for iOS.
Appreciate if you could give us a solution ASAP as our customers are using iOS 13 for launching the courses.
I was able to test your file using iOS 13. I published the course using HTML5 with Flash Fallback and checked the box for AMP which is Articulate Mobile Player.
The "jump to url" trigger worked perfectly and opened up Google.
Thanks for the quick response. I am publishing the course using HTML5 with Flash fallback only.
The issue we see is that the "jump to url" trigger works correctly in AMP but in our player it does not trigger it. Nothing happens when we click the image as provided in our sample project file.
Our player is built using UIWebView for iOS. Please let me know if you need the sample code for opening the articulate content using UIWebView. We can share it with you for your reference.
5 Replies
Hi there Yeshwanth!
I was able to test your file using iOS 13. I published the course using HTML5 with Flash Fallback and checked the box for AMP which is Articulate Mobile Player.
The "jump to url" trigger worked perfectly and opened up Google.
How are you publishing the course?
Hi Lauren,
Thanks for the quick response. I am publishing the course using HTML5 with Flash fallback only.
The issue we see is that the "jump to url" trigger works correctly in AMP but in our player it does not trigger it. Nothing happens when we click the image as provided in our sample project file.
Our player is built using UIWebView for iOS. Please let me know if you need the sample code for opening the articulate content using UIWebView. We can share it with you for your reference.
Thanks,
Yeshwanth
Hi Yeshwanth!
Unfortunately, we don't support hosting courses in 3rd party apps which is why you are running into this issue without AMP.
I haven't heard of any configuration settings that would work around this issue.
Hi Lauren,
Thanks for the quick response.
I had a look into the package I have observed there are many HTTP calls been present in the package, But iOS is not allowed to make a call to HTTP.
Is it required to give access to call HTTP while playing Articulate Content in iOS?
It will be great to hear from you ASAP.
Thanks.
Hi Yeshwanth!
I'm not aware of the access settings of UIWebView and WKWebView since this isn't currently supported.
I hope someone in the community can offer their insight if they've come across a similar scenario!
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