How do I specify Photoshop as the image editor in the content libary.

Oct 11, 2021

Hello Community,
I read an interesting article in the e-learning Heros community. (see link)

https://community.articulate.com/articles/storyline-360-managing-a-project-s-assets-with-the-media-library#edit

Editing Assets in Third-Party Apps
You’re going to love how easy it is to edit assets. Use the media library to open assets in third-party apps, such as Photoshop, and then save your changes directly to Storyline. This is called round-tripping, and it’s a huge timesaver!

Edit Images

1. Select an image in the asset list on the left side of the media library.
2. Click the Edit button (pencil icon) at the bottom of the details pane and choose an app from the list of image editors installed on your computer.
3. When the app opens, edit the image as you’d like.
4. Save your changes and close the app. You’ll see that your edits were automatically saved to Storyline and all instances of the image in your project have been updated.
The process for saving edited images to Storyline could be different, depending on the image editor you're using. In many editors, you only need to click the save button. In some editors, you have to save or export the image to the temp folder for your Storyline project and overwrite the original image. (The editor should automatically take you to the temp folder.) And in other editors, you might have to save a new version of the image, and then replace the original image in the media library with the new one.

There it says the following as instructions under point 2:
"... and choose an app from the list of image editors installed on your computer."

Unfortunately, the program "Paint" is automatically started for me. I can not choose an App. How can I without all images outside of Storyline being opened with Photoshop?

14 Replies

Maria Costa-Stienstra
Staff

over 2 years ago10/13/21 at 7:35 pm (UTC)

Hi, Karl-Heinz, and welcome to E-Learning Heroes! ✨

Thank you for reaching out and describing what you're experiencing!

I went ahead and opened a support case on your behalf, so our engineers can help troubleshoot why you are not given a list of photo editors to choose from. You should hear from our team soon via e-mail.

Chris Dailey

2 years ago02/21/22 at 9:05 pm (UTC)

Hello, I am experiencing the same issue. When I attempt to edit an asset it defaults to Paint and does not give me an option to select any other editing software I currently have. Can I get some guidance on this one?

2 years ago02/24/22 at 3:10 pm (UTC)

Hello Chris!

Sorry for the trouble. Unfortunately, I am not seeing the same on my end. Here's my view.

Have you installed another editing software?

As a workaround, you could export the asset and open it in the desired editing software. After editing, you can import it back.

Formation Interne

over 1 year ago08/02/22 at 6:12 pm (UTC)

Hi, I am having the same issue as reported and as far as other editing software could be the cause, it still would have to show me the basic editing program to choose from like : Photo, Paint 3D or even snipping tool (that comes with Windows) but it doesn't, exacly as in Karl's vidéo.

And as for the workaround, yea thats just what you would do if the function wouldn't work, but if the function is there, it would be nice to have it working no?

Maria Costa-Stienstra
Staff

over 1 year ago08/02/22 at 8:56 pm (UTC)

Hi, France.

Thank you for reaching out!

I want to connect you with one of our support engineers to help you troubleshoot this issue, so I opened a case on your behalf. You should hear from our team soon via e-mail.

Claudia Wengle

over 1 year ago08/26/22 at 12:15 pm (UTC)

I am experiencing the same exact issue, I have Gimp, Photoshop and other image editing software installed, but the field with the option does not even open, it goes straight to MS Paint and I just tested it on two different projects.

I was so happy to find that this function exists, just to find out it does not work for me and that I am not the only one with the issue.

John Morgan
Staff

over 1 year ago08/29/22 at 2:07 pm (UTC)

Hi, Claudia.

I'm sorry you're having this issue. I opened a case with our support engineers on your behalf. You'll be hearing from our team soon via email.

Thanks out reaching out!

over 1 year ago08/29/22 at 4:18 pm (UTC)

what happens when you double click a jpg and a png file in windows explorer?

which program is started?

over 1 year ago08/30/22 at 7:56 am (UTC)

If I doubbleclick .jpg files they open in Windows Fotos, But not MS Paint. I have switched my standard app by file for .jpg to photoshop, now it actually opens in Photoshop, which is a nifty workaround, but it is not really handy if I need to check any picture outside of storyline, and the lengthy Photoshop starting procedure has to happen first.
After deinstalling the whole thing (articulate and all its apps), using the registry cleaner and reinstalling, I still don't get the choice of software window.

Let's see if my ticket will solve the issue somehow, I'll keep you posted once I find out what caused it

Luciana Piazza
Staff

over 1 year ago08/30/22 at 1:59 pm (UTC)

Hi Claudia!

One of our talented Support Engineers will be in touch shortly. Thanks so much for your patience.

Have a great day! ☀️

Yoon Falk Jensen

over 1 year ago09/21/22 at 9:31 am (UTC)

I have the same problem. None of my apps are listed (if I click on Edit) and the photo automatically opens in Paint.

Luciana Piazza
Staff

over 1 year ago09/21/22 at 3:51 pm (UTC)

Hello Yoon,

Thanks so much for bringing this to our attention. We're happy to assist!

I see you have opened a support case and you are working with my colleague Lianne. You are in great hands!

We will continue the conversation over in the support case.

Hope you have a great day! ✨

Nikolaus Herbert

12 months ago05/12/23 at 7:23 am (UTC)

Dear Storyline Staff,
I am experiencing the same problem, and do not understand why you (or your talented Support Engineers) seem to be ditching to post a possible solution for everyone to see, right here.

12 months ago05/12/23 at 1:28 pm (UTC)

Hi Nikolaus,

Sorry to hear that you ran into this behavior.

We recommend reaching out to our support engineers via a support case because there isn't one fix for the issue due to each working environment differing per organization.

For everyone's reference, here are some fixes that we've identified for the behavior, but note that this should be done with the assistance of an IT staff.

We found that the users experiencing this issue have user profiles that their IT didn't grant administrative privileges to the other editing tools available on their machines.

Here are a few reasons why this happens and how to fix them. You will need to contact your IT for these because some troubleshooting steps require editing the registry directly, which can be destructive if you delete/modify the wrong setting.

1. The restriction may have something to do with a group policy preventing access to .NET framework. Storyline 360 relies on this API to display tooltips and context menus like the one you're missing.

2. Your IT may have blocked access to that specific context menu by removing the following keys from the registry to prevent users from changing the default file types for each application:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With]
[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu]

If these registry keys are missing on your machine, your IT must recreate them for your user profile. These are the keys that you need to recreate:

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With]
@="{09799AFB-AD67-11d1-ABCD-00C04FC30936}"

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu]
@="{A470F8CF-A1E8-4f65-8335-227475AA5C46}"

Another solution would be to reset the associated apps for each image file type to allow you to choose an application each time you use the "Edit image" feature in Storyline. You would have to repeat these steps for each image file type:

https://answers.microsoft.com/en-us/windows/forum/all/how-to-unsetremove-a-default-app-for-file-type/15f2bf57-aa96-493a-b648-c81856af5eb3

If you have any questions regarding the procedures above, open a case with our support team here for additional assistance.