Hi, we would really appreciate some help with a project we're working on.
We're currently encountering a problem where we prepared a Storyline project and exported it for web. Our customers report that they have trouble opening the html-file in Edge and only get a black screen when they try (opening the file apparently works in Firefox and Chrome).
They're working on a Windows PC. Do you have any recommendations on what we could do?
I doubt that's it, because the customers are able to open the file occassionally, but then other times, they just see a black screen - it's pretty odd. Has any else ever encountered this issue or is there anyone from the Articulate support team that could maybe help us?
Would you be willing to share a copy of your published web output here or in private by opening a support case so we can try and replicate the behavior on our end? We'll delete it when we're done testing!
5 Replies
strange - the modern MS Edge uses the Chromium web engine, there are no differences between both browser in viewing html
is your training hosted on a webserver with https ?
Thanks for the reply!
No, they just have the file saved locally for now and are trying to open it. . .
on many company machines open a local* html with css/js ist not allowed
* file://...
I doubt that's it, because the customers are able to open the file occassionally, but then other times, they just see a black screen - it's pretty odd. Has any else ever encountered this issue or is there anyone from the Articulate support team that could maybe help us?
Hello Laura,
Happy to help!
Would you be willing to share a copy of your published web output here or in private by opening a support case so we can try and replicate the behavior on our end? We'll delete it when we're done testing!