HTML5 Layer Issue
Sep 03, 2013
Hello, everyone!
I have a very specific issue that I'm encountering with Storyline for HTML5 output on the iPad. Will you please let me know if you've encountered something similar or if you're able to suggest a solution? Thanks!
On the iPad, layers with audio AND onscreen items synced to that audio are playing strangely. The audio plays perfectly when the layer is triggered. Once the audio finishes, THEN the layer's timeline begins and the items on screen begin to play as if they were synced to audio.
I've attached the .story file for a sample because I cannot share any of the actual courses I'm having this problem with. I've also created a spot on our FTP site that you can view the course from your iPad to see the same issue I'm finding. www.artisanelearning.com/clients/Nick/Layer_Issue/story.html
A few other things you should know:
- Layers that have audio and nothing synced (everything is on screen the duration of the layer) function perfectly fine.
- Layers without audio function perfectly fine.
- The file worked perfectly in early May, before the newest release of Storyline.
- It is not working in another course I've developed that is 140MB - this one is 30MB.
- We must use HTML5 (instead of the Articulate Mobile Player App) because the client's LMS is not Tin Can ready.
I have an active link for published content from May 8, 2013 that works exactly as intended. But now, the exact same course (no changes have been made) republished is not functioning correctly.
Articulate support (case 353534) suggests it is an iOS and iPad limitation, but I'd like to see if there is any other suggestion for a solution.
Thanks, everyone!
Nick
17 Replies
Nick, I looked at your web-based sample on my iPad and the three stars are animated AS THE AUDIO PLAYS (and that's what you intended right?)
Michael,
Strange! Yes, it's how I intended it to work. It's not functioning that way on my iPad or on my QA person's. articulate support sees the issue on their end, too.
Do you have any special settings on your browser?
Thank you!
Nick
Hi Nick, I don't have anything special on my iPad or use "weird" Safari settings. In fact, my iPad is an original iPad 1, running iOS 5.1.1
Ahhh, that might be the key. I think it's an issue with the way Storyline update 3 and iOS6 work together. If you don't have iOS6, then it would be a non-issue. Thanks. That's helpful. Might be able to narrow it down even further.
Thanks!
Nick
Hi Nick,
I see that you've been working with Jayem on this case (# 00353534 for my reference), and that he's doing some additional testing. I'll follow along as well so that I can update this thread if he's able to find a solution.
Thanks, Ashley. I appreciate the follow-up.
No problem Nick, I'll continue to follow along and if you need anything else, just let us know!
Hi Ashley,
Is there any chance you'd be able to give me an update on this, please? We're hoping to be able to submit several large projects to clients over the next few weeks, and the (or the fact that there isn't one) solution to this problem will tell us how to handle these projects.
Thank you!
Nick
Hi Nick! I checked on your case this morning and see where it has been sent to our QA Team to investigate further because our support team was able to reproduce this issue. You should have gotten an e-mail about this, and unfortunately I cannot offer a timeline on this.
Thanks, Leslie. Yes, they just sent me an email a few minutes ago.
Okay, thanks for the update Nick.
Sorry I missed your message on Friday Nick, but it looks like Leslie was able to help you out!
Hello. Any chance you could share what you learned? I am having the same issues but am not able to share my file. Thanks! Jill
Hi Jill,
I've been told this is an issue that is being worked on. I'm hoping it will be fixed in the new update for Storyline expected soon. Fingers crossed!
In the meantime, there are two options I can think of for this:
1. Don't develop using synced items on slide layers, or
2. Create videos of the slide layers using screen recordings and then place the videos on each layer.
Option 2 is time consuming, but it works. That's the route we've chosen to use for a few clients, and it seems to work well.
Good luck!
Nick
Thanks Nick for jumping in to update and assist Jill here
Hi Jill! Welcome to E-Learning Heroes!
Hi all,
Just wanted to check back in and see if there's any update to this issue? I see there are other threads about it, too, that have not been resolved. I'm now working in Storyline update 4. I really would prefer to not have to eliminate using slide layers with synced audio and onscreen elements - that's a big drawback and limitation.
Other thread:
http://community.articulate.com/forums/p/24905/136768.aspx#136768
Thanks,
Nick
Hi Nick,
There were a number of HTML5 fixes in update 4, and it's something that our team is continuing to investigate, but I don't have any updates to share at this time.
This discussion is closed. You can start a new discussion or contact Articulate Support.