html5 not resetting results

May 30, 2014

I have published a course to work on a PC and an iPad within our LMS. Some users will access via their ipads in safari. The quiz allows for a retry if failed, and it works perfectly fine on a PC. The iPad will allow the user to retry but it's not recalculating their results so even after getting all of them right, they still fail. I've submitted a support case but am looking for a bit of a faster answer as I need to get this training out. I am including a screenshot of my trigger panel. The slide has been set to automatically decide and reset to initial...I keep trying different things and nothing is working. Any suggestions??

trigger+panel.png

6 Replies

Ashley Terwilliger-Pollard
Staff

almost 10 years ago06/02/14 at 6:56 am (UTC)

Hi Lauren,

I see that in your support case John was able to determine the following:

After much testing, I found what was causing the issue with retrying quizzes in the iPad.

I was able to confirm that removing the "hide this layer when user clicks the continue button" trigger on the "correct" and "incorrect" feedback layers breaks the retry quiz functionality in HTML5.

Make sure to add the trigger on both the correct and incorrect feedback layers and also make sure that the trigger is ordered above the jump to next slide trigger. This will fix the issue with the retry button.

If you need any additional help please feel free to let us know here or reply to John's email from Support@articulate.com.

Veronica Budnikas
Hero

over 9 years ago11/11/14 at 11:44 pm (UTC)

Hi Lauren, did you get this resolved? I am having the same problem, so was wondering if and how you resolved it.

Cheers, Veronica

Leslie McKerchie
Staff

over 9 years ago11/12/14 at 4:09 pm (UTC)

Hi Veronica!

I cannot speak for Lauren, but I did pop in to check on her case and see that this is something that had to be reported to our QA Team and is something that they are working on.

I will add this thread to the discussion there and update when applicable.

Emily Ruby

over 9 years ago11/12/14 at 4:10 pm (UTC)

Hello Veronica!

Are you using Storyline 1 or 2? With this case, it was in Storyline 1 and there was a trigger removed "hide layer" from the feedback slides that was causing the issue.

Do you have a file you could share?