HTML5 Sound Not Playing

Apr 10, 2013

Hi All,

I'm hoping you can help me...we are working on transitioning to a new LMS (SuccessFactors) and with that, embracing some mobile course content.  I am testing on an iPad gen 2.  I just tried to publish my first html5 module and it worked beautifully, except no sound plays when I launch the course through the SuccessFactors mobile app.  I have sound when I launch the desktop version (regular flash version as we have IE8 as standard and html5 won't work). 

I don't have the ability to go through Safari on the iPad since I need it to interface with the LMS.  Just in case though, I turned off the private browsing refrenced in another thread.  I'm wondering if there is a setting somewhere or if I have done something in the building of the module without knowing it that is blocking the sound.  Has anyone experienced this or do you have any ideas on how I can fix this?


7 Replies
Christine Hendrickson

Welcome to E-Learning Heroes, Elizabeth!

How do you have the audio set up in the course? Is it set to play automatically? If so, that may be the problem. 

Please take a look at the article below and see if the solutions listed fix the audio problem:

Articulate Support > Audio or video is missing in mobile Safari

Let me know how it goes!



Elizabeth Prochazka

I had read that could be the problem, so I wasn't sure the solution...Instead of having it auto play, when they click next, I built a button that they click for more sound.  The button directs them to a duplicate layer that has the audio attached to it.  Is there something else that I should do to remove the auto play?  (I'm only 2 weeks in, so please forgive me if I'm asking something really obvious)

I recorded the audio files through the articulate storyline interface.

Christine Hendrickson

Hi Elizabeth!

Actually, you should be able to just set up a trigger to play the audio itself:

If you have any trouble with this, I'd be happy to take a look and see if I can get this working for you. Can you share the .STORY file here? 

If you need to keep your course private, you're welcome to send it to us in a support case:

Articulate Support - Submit a Support Case

Thanks Elizabeth!


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