HTML5 Sound Not Playing

Apr 10, 2013

Hi All,

I'm hoping you can help me...we are working on transitioning to a new LMS (SuccessFactors) and with that, embracing some mobile course content. I am testing on an iPad gen 2. I just tried to publish my first html5 module and it worked beautifully, except no sound plays when I launch the course through the SuccessFactors mobile app. I have sound when I launch the desktop version (regular flash version as we have IE8 as standard and html5 won't work).

I don't have the ability to go through Safari on the iPad since I need it to interface with the LMS. Just in case though, I turned off the private browsing refrenced in another thread. I'm wondering if there is a setting somewhere or if I have done something in the building of the module without knowing it that is blocking the sound. Has anyone experienced this or do you have any ideas on how I can fix this?

Thanks!

7 Replies

Christine Hendrickson
Staff

10 years ago04/11/13 at 8:09 am (UTC)

Welcome to E-Learning Heroes, Elizabeth!

How do you have the audio set up in the course? Is it set to play automatically? If so, that may be the problem.

Please take a look at the article below and see if the solutions listed fix the audio problem:

Articulate Support > Audio or video is missing in mobile Safari

Let me know how it goes!

Thanks,

Christine

Elizabeth Prochazka
Author

10 years ago04/11/13 at 11:39 am (UTC)

I had read that could be the problem, so I wasn't sure the solution...Instead of having it auto play, when they click next, I built a button that they click for more sound. The button directs them to a duplicate layer that has the audio attached to it. Is there something else that I should do to remove the auto play? (I'm only 2 weeks in, so please forgive me if I'm asking something really obvious)

I recorded the audio files through the articulate storyline interface.