I have a hyperlink to a client's website in Storyline 1 module. We reduced the window size because his window navigation tools (scroll bar, minimize, etc) were not showing. After we changed the settings my nav tools did not show up. Now I am hearing that another employee's computer does not show the content on the web page.
I'm attaching a screen shot on my computer. You'll also notice that I can't see all the content and there is not way to maximize the page.
Is there a way to make sure that the window that pops up from the hyperlink is consistent on all computers?
Hey Gary,
Thanks for the reply. I have all the settings you stipulated. We went to
window size 800 x 600 and when we did so, the nav controls were visible in
a Mac, but I lost them on my PC.
I did discover that if I open the module in Chrome I'm ok. Explorer did
not support my nav controls. I can just let the client know that they need
to have their students open up in something other than Explorer.
As long as you are using the default settings there should not be a problem with your client's viewing. When you create custom size browser window, that is a javascript that can result in messy inconsistent behavior depending on what browser your client or his learners are using.
Unless there is an institutionally valid reason to have the web site appear in a chromeless window, use default.
I don't agree with this. We should be able to set the window dimensions and controls as we please. The end user should see it at the size requested or it should open in a new tab if that is how it is setup in their browser.
The javascript for this has been around forever so it shouldn't be too complicated for a browser to handle.
It's not an option to work in SL 2 at this point. How can I control which brower the link opens in? Is that dependent on which brower I view the module, i.e. if I open the module in IE the link will open in IE?
Would love some staff support on this as well. Thanks so much!
Yes, Gary is correct - the links will open in the browser the user is viewing the course in unless they've set up something else on their system to always open hyperlinks in a particular way. There isn't a way to control that within Storyline authoring. If you're publishing for CD, the hyperlinks will always look to open in IE.
The SL 2 worked fine, but I can't buy it right now. I've played around
with it in Firefox, Chrome & IE. With 1024x768 I see the whole screen so
don't need the nav scrolls. Not ideal, but if there is not a fix I'll have
to go with it.
Thanks for your reply. It still leaves the question about the nav scroll bars. Am I the only one experiencing this problem in SL1? I'd hate to tell the client to recommend to their users to open in Chrome only. Any other trouble shooting you can offer. Thanks so much!
Looking back through and at your original file, it also appears that you were testing this in the local output - do you see the same thing once loaded up to the intended publish environment? You could look at trying in one of the options detailed here.
Yes. I have it published to my website. Still, I see the nav bars in Chrome, but not in IE or Firefox. Is this an issue with SL 1 or with the client's website. Thanks.
I was just doing some additional testing of this, and as you mentioned it seems to be browser specific within Storyline 1 - so it's not just the clients website. I was able to find where this was reported to our team for additional review, but I don't have any additional updates, as it does seem browser specific in terms of how they handle the custom sizing that Storyline is showing it in and than whether or not they'll show the scroll bar if necessary.
I don't have any updates to share from our QA Team or workarounds, so you'll need to work with it as is, and if one browser size worked better than the other I'd encourage you to use that going forward in your Storyline 1 projects.
20 Replies
You can set the size of the window for a hyperlink in the browser options.
Hey Gary,
Thanks for the reply. I have all the settings you stipulated. We went to
window size 800 x 600 and when we did so, the nav controls were visible in
a Mac, but I lost them on my PC.
I did discover that if I open the module in Chrome I'm ok. Explorer did
not support my nav controls. I can just let the client know that they need
to have their students open up in something other than Explorer.
Thoughts?
Are you talking about the browser nav controls? I would think if you set the browser controls at default they would show up in all browsers.
You can tell them to use chrome but I wouldn't like that option if I was a client.
Are you able to share your story file?
Gary,
Here's the link. Thanks, Diane
https://dl.dropboxusercontent.com/u/268770612/browserproblem.story
As long as you are using the default settings there should not be a problem with your client's viewing. When you create custom size browser window, that is a javascript that can result in messy inconsistent behavior depending on what browser your client or his learners are using.
Unless there is an institutionally valid reason to have the web site appear in a chromeless window, use default.
Diane,
I had to upgrade your storyline file to storyline 2 as that is what I am using.
When I tested it though it worked fine. The window opened with all nav controls in IE and Chrome.
You can see it here: http://www.corelearningonline.com/temp/test/story.html
Maybe this is an issue with storyline 1.
I don't agree with this. We should be able to set the window dimensions and controls as we please. The end user should see it at the size requested or it should open in a new tab if that is how it is setup in their browser.
The javascript for this has been around forever so it shouldn't be too complicated for a browser to handle.
Hey guys,
It's not an option to work in SL 2 at this point. How can I control which brower the link opens in? Is that dependent on which brower I view the module, i.e. if I open the module in IE the link will open in IE?
Would love some staff support on this as well. Thanks so much!
Yes, if you are in IE the window will open in another IE window.
When you viewed the version i put up using storyline 2 did you run into the same issues? or was it working correctly?
Hi Diane,
Yes, Gary is correct - the links will open in the browser the user is viewing the course in unless they've set up something else on their system to always open hyperlinks in a particular way. There isn't a way to control that within Storyline authoring. If you're publishing for CD, the hyperlinks will always look to open in IE.
The SL 2 worked fine, but I can't buy it right now. I've played around
with it in Firefox, Chrome & IE. With 1024x768 I see the whole screen so
don't need the nav scrolls. Not ideal, but if there is not a fix I'll have
to go with it.
Ashley,
Thanks for your reply. It still leaves the question about the nav scroll bars. Am I the only one experiencing this problem in SL1? I'd hate to tell the client to recommend to their users to open in Chrome only. Any other trouble shooting you can offer. Thanks so much!
Hi Diane,
Looking back through and at your original file, it also appears that you were testing this in the local output - do you see the same thing once loaded up to the intended publish environment? You could look at trying in one of the options detailed here.
Yes. I have it published to my website. Still, I see the nav bars in Chrome, but not in IE or Firefox. Is this an issue with SL 1 or with the client's website. Thanks.
Are you able to take a screenshot of your desktop so that we can get a better picture of what is going on.
Hi Diane,
I was just doing some additional testing of this, and as you mentioned it seems to be browser specific within Storyline 1 - so it's not just the clients website. I was able to find where this was reported to our team for additional review, but I don't have any additional updates, as it does seem browser specific in terms of how they handle the custom sizing that Storyline is showing it in and than whether or not they'll show the scroll bar if necessary.
Hi all,
If you like, go to my website where you will find both an 800x600 and a 1024x768.
I think I'm getting that there is not much to be done. . . .
dempcyconsulting.com
Clients
Friends of Trees / Password FOT
Ya I am seeing the same issue you are seeing.
Surprising that they don't have this fixed for Storyline 1.
Ashley,
Do you have a solution for me or do I need to work with it as is? Thanks, Diane
Hi Diane,
I don't have any updates to share from our QA Team or workarounds, so you'll need to work with it as is, and if one browser size worked better than the other I'd encourage you to use that going forward in your Storyline 1 projects.
This discussion is closed. You can start a new discussion or contact Articulate Support.