I am unable to access my basic courses in Apple i-pad

The Articulate Mobile Player app is free. It needs to be installed on the iPad. 

When you publish the course in SL2, make sure to select mobile player as an option [see image]. I always select everything. If the app is installed, you launch the course and it will ask if you want to open in the Articulate app.

If it's not installed, you'll be directed to install it. However, it's free.

I just tested it with this link on my iPad and it works fine. 

Hello Tom,

Thanks for your quick reply. but we have a very serious issue not playing video in i-pad. our lots of user using i-pad and its not possible to communicate to install the app for playing video. however, we are publish the course in SL2 with selecting mobile player as an option. I always select everything, is there any alternative solution for this?

Thanks

Gunjan

Please find the scorm package in attache met. and please help me to rectify the issue .

Thanks

Gunjan

If you're having technical issues related to the software, then you should contact the support team here. 

Keep in mind, if you're using SL2 it's already a few years old (released almost 5 years ago) and there have been many changes to HTML5 and browsers. The newest version of Storyline is going to provide better support for mobile delivery and defaults to HTML5 primarily. Thus it's not dependent on the mobile player app or Flash.