I decided to sign up for an Articulate 360 trial. I installed it, and then when I get to login it doesn't allow me because it says I need a subscription to login. However, I am on a trial, so I should be able to download and install the desktop apps on a 30 day trial right?
My password is correct, because I double checked it. I have also tried to do this on 2 laptops, and the same thing on both. I am using Macs with the latest version of Parallels and Windows 10.
Can anyone help or advise and let me know if I am doing anything wrong?
Hey Ryan - Sorry that you ran into this issue - we sure hope it's a blue moon type issue as well :) You are welcome to subscribe to the status updates as well :)
Hi there, please help. I can't login to articulate 360/rise after setting up a free trial account. I even received an email reminding me of the free trial account. Kindly help.
I started the free trial of storyline. But it only allows me to use Rise and Visualize Review 360 and Storyline training.
I'd like to create a new project in storyline and get familiar with its features.
Please help me out. I send you a photo of my screen. Unfortunately I can't see the option to start a new project with storyline. I tried also to download it but I just get a message of failure
On the right side of the screen, on the Dashboard, do you see the option to Download Desktop Apps? Since Storyline needs to be installed on your computer, that's the first step.
Hi, I today started a 30 day trial. And now when I login it doesn't allow me access because it says my trail has expired and I need a subscription to login.
Hello Elizabeth! I have just sent you an email to help you access your account. Perhaps that will do the trick. Please do check your Spam folder in case it gets stuck in that section of your email by accident.
Hi, I just started articulate 30 days trial version, but I am not able sign in Articulate desktop app. It showed the message "Click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in." However, after i clicked sign in, another message showed "You need a subscription to Articulate 360 to sign in". I wonder if Storyline is not available for the trial user.
I'm sorry you've hit this snag with signing in. Storyline is available with Articulate 360 trials. To resolve the issue, kindly clear your browser cache and cookies, then try logging in to the desktop app again.
11 Replies
Hi Ryan
no you're not doing anything wrong - there has been an issue.
I just saw a status update email that all should be ok and you should be able to login now.
Thank you so much. Yes its working now :)
Is this common? Or is it one of those once in a blue moon type of situation and I just happened to sign up just at one of those times?
Hey Ryan - Sorry that you ran into this issue - we sure hope it's a blue moon type issue as well :) You are welcome to subscribe to the status updates as well :)
Hi there, please help. I can't login to articulate 360/rise after setting up a free trial account. I even received an email reminding me of the free trial account. Kindly help.
Hello Armelinda and welcome to E-Learning Heroes. 😊
Thanks for reaching out and sharing what you are experiencing. I'd be happy to help get you back up and running.
Your login looks good on my side, so I'm curious where you are logging in and what error you may be seeing.
Hello
I started the free trial of storyline. But it only allows me to use Rise and Visualize Review 360 and Storyline training.
I'd like to create a new project in storyline and get familiar with its features.
Please help me out. I send you a photo of my screen. Unfortunately I can't see the option to start a new project with storyline. I tried also to download it but I just get a message of failure
Many thanks in advance
Hi, Maria, and welcome to E-Learning Heroes! ✨
On the right side of the screen, on the Dashboard, do you see the option to Download Desktop Apps? Since Storyline needs to be installed on your computer, that's the first step.
If you do not see that option, please reach out through a case so we can help you troubleshoot!
Hi, I today started a 30 day trial. And now when I login it doesn't allow me access because it says my trail has expired and I need a subscription to login.
Hello Elizabeth! I have just sent you an email to help you access your account. Perhaps that will do the trick. Please do check your Spam folder in case it gets stuck in that section of your email by accident.
If you continue to have trouble, please reach out to us in a support case.
Have a nice day!
Hi, I just started articulate 30 days trial version, but I am not able sign in Articulate desktop app. It showed the message "Click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in." However, after i clicked sign in, another message showed "You need a subscription to Articulate 360 to sign in". I wonder if Storyline is not available for the trial user.
Hi Wong!
Welcome to the E-Learning Heroes Community! 🎉
I'm sorry you've hit this snag with signing in. Storyline is available with Articulate 360 trials. To resolve the issue, kindly clear your browser cache and cookies, then try logging in to the desktop app again.
If the problem persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!