I can't use audio files in the Storyline anymore.

Hi Diana, Your file might be corrupt or damaged.  Have you tried to import audio into a new .story file?  If it works in a new one, then perhaps your old one is damaged.  If it is, you can try to copy its slides over to a new file, which might fix your work.   Hope this helps.

Hi Diana,

Sorry this is happening, thanks for reaching out here about it! Are you seeing this happen only in one file in particular or is this happening in multiple files you work on in Storyline? If it's only happening while working in one specific file, importing your slides into a new file and working from that one may resolve this issue. If that resolves it, I would also recommend reviewing this article on preventing file corruption for tips on how to reduce your risk of this occurring again.

However, if this is happening across the board with any file you're working with in Storyline 2, I'de first like to verify that you're working locally on your computer as described here. If you're working locally and still seeing this happen, running a repair on your software may resolve the issue. 

Keep me posted! If you run into any issues, you can also feel free to reach out to our Support Engineers directly by way of this form. You can let me know your case number here if you choose that route, and I'll be sure to follow along! :)

Thanks for chiming in here too, Richard! Looks like we were on a similar wave length. :)

Thank you so much for replying me.

I tried to open the new  .story file but it has same problems...

Hi Diana,

Thanks for the update here! Could you do a little test for me? If you open a new file entirely in Storyline 2 and don't import your slides in, are you able to add audio to a new slide there?

Also, are you working from a local drive or a network drive?

Thank you, Ali.

It is happening in all my audio files and the few of the files are slowely loading, not all the files.

But it takes long time to get that result. I'm not sure all the files are going to loaded eventually and how long is it going to take.

And, yes. I'm working locally on my C drive...

I even re-activatied Storyline 2 on my computer and re-start my computer.

I changed the file name/ opened new file but it had same problem...

Thanks for letting me know, Diana! It sounds like this is an issue happening across the board for you in Storyline so I would recommend repairing your software to fix this erratic behavior.

If you run into any trouble or continue to see this happen after running that repair, it would be best to get in touch with our Support Engineers here so they can work with you to resolve this as quickly as possible. They are rockstars and you'll be in great hands! :)

Thank so much for all the helps! I will follow your direction now :)