I cant hear my video when I insert it into a slide?

Hi Orla

can you hear the audio when it is played outside of Storyline?

If so, select the video object and check the options tab > video volume - it may be set to Mute

If that doesn't work, do you want to upload the slide with the video and we can take a look for you.

Hi Wendy, thank you for coming back to me. I tried the Volume controls on storyline and on my laptop but nothing would work. I was also inserting another video and it worked perfectly. I have attached the video. Let me know what I need to do. Thank you in advance.

Hi Orla

its not working for me in Storyline, can you upload the original video or a link to it.

The video is an MP4, how can I send it?

Just use the grey 'Add Attachment' button here in the bottom of the post same way you uploaded the .story file.

Sorry I thought that was going to bring you into our shared files. Here you go.

Hi Orla

I'm not hearing audio in that version either...can you? 

Yes I can hear it. Its very strange.

Sorry I can't help you Orla - hopefully someone else will chime in to help. If not, you can log a support ticket.

https://en-au.articulate.com/support/contact/submit.php

Thanks a mill Wendy. I figured it out. When I went into Edit Video there was a further Volume option there and I was able to adjust it.

Well done Orla - glad you got it sorted